Open to opportunities

Eric Hu

@erichu

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Results-driven Product Manager with 17 years of experience

China

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What I'm looking for

Seeking a challenging Product Manager role that leverages my skills and experience to drive business growth and innovation, with a focus on customer satisfaction, operational efficiency, and data-driven decision making.

As a seasoned Product Manager with a strong background in the internet, mobile, and fintech industries, I have a proven track record of driving product vision, strategy, and roadmap to deliver exceptional customer value. With a deep understanding of customer needs and a data-driven approach, I have successfully collaborated with cross-functional teams to develop and launch innovative products and features, resulting in significant revenue growth and cost savings.

Throughout my career, I have demonstrated my ability to analyze complex data, identify opportunities, and develop solutions that drive business results. My expertise in product development, customer satisfaction, and operational efficiency has enabled me to make a significant impact in various organizations, including Afterpay and PayPal.

I am passionate about staying at the forefront of industry trends and leveraging my skills and experience to drive business growth and innovation. I am excited to take on new challenges and opportunities that align with my career goals and aspirations.

Experience

Work history, roles, and key accomplishments

Current

Principal Product Manager

Current

Afterpay

Jan 2021 - Jan 2024 (3 years)

Led the product vision and strategy for Afterpay's seller risk and fraud risk operations. Collaborated with cross-functional teams to define product requirements and developed automated systems that significantly reduced manual workloads and improved customer satisfaction.

Product Management Data Analysis Cross Functional Collaboration Agile Methodologies User Experience Design Risk Management API Development Customer Insights Automation

Product Manager

PayPal

Jan 2015 - Jan 2021 (6 years)

Utilized data-driven analytics to enhance PayPal's product offerings in China. Collaborated with local and global teams to drive product adoption and compliance, resulting in significant revenue generation and improved customer experiences.

Data Driven Product Development Market Research Stakeholder Engagement Compliance Revenue Customer Feedback Go To Market Strategy Localization Payment Solutions

International Quality Manager

PayPal

Apr 2011 - Jan 2015 (3 years 9 months)

Ensured the delivery of high-quality products in Greater China by collaborating closely with product managers and overseeing quality assurance processes.

Quality Assurance Product Management Team Collaboration Process Improvement Risk Assessment Performance Metrics Compliance Project Management

Software Engineer in Test Leader

Microsoft (vendor)

Sep 2009 - Apr 2011 (1 year 7 months)

Led the testing team for Microsoft's System Center Service Manager, establishing testing protocols and ensuring product quality from inception.

Software Testing Team Leadership Test Management Quality Assurance Agile Methodologies Performance Testing Security Testing Functional Testing Project Management Technical Documentation

Software Test Engineer

Microsoft (vendor)

Apr 2007 - Nov 2007 (7 months)

Responsible for testing customer websites, performing functional, performance, and security tests to ensure high-quality deliverables.

Software Testing Functional Testing Performance Testing Security Testing Test Automation Quality Assurance Technical Documentation Problem Solving Team Collaboration

Software Developer

Inventec

Jul 2006 - Mar 2007 (8 months)

Participated in the design and development of an internal purchase system and project management application, contributing to software development and project execution.