Maift IftesarMI
Open to opportunities

Maift Iftesar

@maiftiftesar

Experienced customer support professional with a focus on empathy.

India

What I'm looking for

I am looking for a role that challenges me and allows for professional growth while utilizing my customer support expertise.

I am a dedicated customer support professional with over 5 years of experience in providing fast, accurate, and empathetic support to a diverse range of customers. My journey began as a Level-1 Customer Care Executive at Bpoc BBSR, where I honed my communication skills and developed a strong foundation in customer service.

As I progressed to a Level-2 Senior Advisor, I embraced the challenges of more complex customer interactions, utilizing my problem-solving abilities and adaptability to ensure customer satisfaction. My experience as a Hindi Translator further enhanced my communication skills and allowed me to connect with a broader audience, reinforcing my commitment to delivering exceptional service.

Experience

Work history, roles, and key accomplishments

BB
Current

Level-2 Senior Advisor

Bpoc BBSR

May 2019 - Present (6 years 1 month)

Worked as a Customer Care Executive in Level-1, providing fast, accurate, and empathetic support to a wide range of customers. Progressed to a Level-2 Senior Advisor role, demonstrating enhanced problem-solving and communication abilities.

Education

Degrees, certifications, and relevant coursework

US

Unknown High School

High School Diploma, General Studies

Completed 10th standard education in 2011.

UU

Unknown University

Bachelor of Arts, English Honours

Graduated in 2020 with English honours.

UI

Unknown Institution

PGDCA, Computer Applications

Completed a Post Graduate Diploma in Computer Applications in 2014.

Tech stack

Software and tools used professionally

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Maift Iftesar - Level-2 Senior Advisor - Bpoc BBSR | Himalayas