Open to opportunities

Maift Iftesar

@maiftiftesar

Message

Experienced customer support professional with a focus on empathy.

India

Message

What I'm looking for

I am looking for a role that challenges me and allows for professional growth while utilizing my customer support expertise.

I am a dedicated customer support professional with over 5 years of experience in providing fast, accurate, and empathetic support to a diverse range of customers. My journey began as a Level-1 Customer Care Executive at Bpoc BBSR, where I honed my communication skills and developed a strong foundation in customer service.

As I progressed to a Level-2 Senior Advisor, I embraced the challenges of more complex customer interactions, utilizing my problem-solving abilities and adaptability to ensure customer satisfaction. My experience as a Hindi Translator further enhanced my communication skills and allowed me to connect with a broader audience, reinforcing my commitment to delivering exceptional service.

Experience

Work history, roles, and key accomplishments

Current

Level-2 Senior Advisor

Current

Bpoc BBSR

May 2019 - Present (6 years 1 month)

Worked as a Customer Care Executive in Level-1, providing fast, accurate, and empathetic support to a wide range of customers. Progressed to a Level-2 Senior Advisor role, demonstrating enhanced problem-solving and communication abilities.

Customer Service Problem Solving Communication Product Knowledge Multitasking

Hindi Translator

Self Employed

Jan 2023 - Present (2 years 5 months)

Worked as a Hindi Translator, utilizing language proficiency to facilitate communication. Applied organizational skills and attention to detail in translation tasks.

Translation Hindi Communication Organizational Skills Attention To Detail