Open to opportunities

raghav chhabra

@raghavchhabra

Message

I lead strategy, operations, analytics, and P&L growth across luxury retail and BPO environments.

India

Message

What I'm looking for

I'm looking to lead strategy, operations, and analytics initiatives where I can own business outcomes, build scalable reporting and automation, and drive growth through cross-functional execution.

At Ethos Ltd., I own end-to-end strategy and operations for a luxury product line generating 50 Cr annually. I've built growth plans that increased category revenue by 20% YoY while partnering with leadership on expansion, warehouses, and international audits.

I launched a new luxury brand from budgeting and accounting systems through sales forecasting and multi-year P&L, reaching 23 Cr in first-year revenue. I also lead teams, improve demand forecasting and inventory management, negotiate operational priorities, and redesign processes to reduce annual costs by 9%.

Previously at MCM India and Midland Credit Management, I built reporting, dashboards, incentive tools, and SQL/VBA automations supporting hundreds of employees. I've migrated legacy applications to Azure, cut processing time by 50%, and created Power BI reporting that reduced manual work and improved decision-making.

Experience

Work history, roles, and key accomplishments

Current

Senior Manager – India Business Strategy & Operations

Current

Ethos Ltd.

May 2025 - Present (1 year 4 months)

Owns end-to-end operations for a product line generating 50 Cr revenue annually, driving strategic planning and execution. Built and executed growth strategy that improved category revenue by 20% YoY.

SQL DAX Power BI MySQL Jira Excel Google Sheets PowerPoint Workforce Management Operations Management Demand Forecasting Inventory Optimization Vendor Management P L Ownership Agile Scrum Stakeholder Management Data Driven Decision Making

MIS Manager – Strategy & Operations

Ethos Ltd.

May 2024 - May 2025 (1 year)

Led a team of 5 to align operational strategy with business goals, improving revenue by 20%. Owned demand forecasting, inventory management, and sales reporting for 20 Cr inventory, and launched a new luxury brand achieving 23 Cr in year-1 revenue.

Data Analyst

MCM India Pvt. Ltd.

May 2019 - May 2024 (5 years)

Built dashboards and reports for a call center team of 500 agents. Designed an incentive structure that improved agent performance by 7% month-over-month, and migrated legacy SQL/VBA applications to Azure, reducing processing time by 50%.

SQL VBA Power BI MySQL Excel Google Sheets PowerPoint Workforce Management Operations Management Data Driven Decision Making

Subject Matter Expert

Midland Credit Management

May 2018 - May 2019 (1 year)

Owned the Payment Posting Workgroup portfolio, processing 300 payments/day via OCR tools with 100% accuracy. Authored SOPs and trained new hires.

OCR Decipher Process Improvement Training SOP Development

Phone Connect Team Agent

Team Lease Services Pvt. Ltd.

Feb 2017 - May 2018 (1 year 3 months)

Improved right-party-contact rate through better data hygiene and lead qualification. Cleaned outdated phone number data, saving the calling team 4 hrs/week.

Data Hygiene Lead Qualification