Ramon Pessoa

Acted as a functional liaison for SAP SD and MM, supporting requirement clarifications and incident triage. Collaborated with stakeholders to refine and document business needs and change requests, while preparing UAT documentation and coordinating testing with users and offshore teams. Participated actively in Agile ceremonies, providing input during sprint planning and retrospectives, and mainta

Managed event logistics, including booking shipments and coordinating with various stakeholders to ensure smooth execution. Enhanced operational efficiency through meticulous planning and adherence to documentation standards, consistently delivering high-quality results that earned repeat business and positive client feedback.

Processed and verified credentials, ensuring strict compliance with operational guidelines and identifying user pain points to improve process efficiency. Supported operational workflows, gaining valuable insight into logistics and vendor management processes.

Supervised teams of up to 20 staff, ensuring seamless event execution and high operational standards. Coordinated complex logistics, managed vendors, and controlled inventory to consistently meet diverse client requirements.

Managed logistics, customer issue resolution, and tracking through 3PL systems to ensure efficient delivery. Addressed customer complaints promptly and expedited resolutions effectively, enhancing customer satisfaction.

Completed a comprehensive curriculum focusing on the intersection of business and information technology. Gained expertise in enterprise systems, data analysis, and process improvement.