Elaine Caldeira
@elainecaldeira
I lead critical cloud service operations, aligning teams, customers, and governance to restore stability and improve outcomes.
BrazilWhat I'm looking for
At Tata Consultancy Services do Brasil, I lead critical incident resolution and executive customer engagement for global SAP Cloud accounts, driving operational stability in high-pressure environments.
I've coordinated cross-functional IT operations, EDI incident resolution, ServiceNow activities, SAP S/4HANA migration work, and Brazil Tax Reform preparation. My work connects technical teams, business stakeholders, and customers around clear priorities and coordinated action.
Across Brazil, the US, Spain, and LATAM, I've brought together service delivery, governance, project coordination, and customer-facing operations to deliver stable services and stronger businesses.
Experience
Work history, roles, and key accomplishments
Led critical incident resolutions and executive-level customer engagement as SAP Cloud De-Escalation Architect, and coordinated cross-functional IT operations, EDI incident management, and SAP S/4HANA migration as Incident Manager and SAP PMO.
Business and Process Analyst
TIVIT
Jan 2010 - Jan 2011 (1 year)
Interviewed stakeholders and documented banking products, services, process flows, and data models for a major Brazilian bank. Prepared process documentation and supported project status reporting and process improvement initiatives.
Commercial Operations Assistant
Southeast Marketing (USA)
Jan 2004 - Jan 2009 (5 years)
Facilitated import operations from the Mexico Gulf while coordinating end-to-end customer service workflows.
Provided logistics-oriented customer support, including shipment tracking, issue resolution, and service information updates.
Education
Degrees, certifications, and relevant coursework
FGV
Master's, Project Management
Master's in Project Management from FGV.
Faculdade Anhanguera
Bachelor's, System Analysis
System Analysis degree from Faculdade Anhanguera.
Pontifícia Universidade Católica de São Paulo
Bachelor's, Economics
1996 - 2001
Degree in Economics from PUC-SP.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Portfolio
credly.com/users/elaine-caldeiraSalary expectations
Social media
Job categories
Skills
Interested in hiring Elaine?
You can contact Elaine and 90k+ other talented remote workers on Himalayas.
Message ElaineGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
