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Debora Carrer Jorge

@deboracarrerjorge

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Customer Service Specialist and customer-loyalty expert with Salesforce, SAP, and Agile.

Brazil

Message

What I'm looking for

I’m looking for a customer service role in multinational technology where I can use Salesforce/SAP, Agile collaboration, and NPS-driven customer loyalty to deliver efficient order processing, incident resolution, and strong pre-/post-sales support.

I’m a Customer Service and Administrative Management Specialist with over 25 years of professional experience, known for expert customer service in multicultural multinational technology environments. I bring advanced proficiency in Salesforce and SAP, plus a focus on customer loyalty management using NPS metrics.

In my roles, I manage client portfolios to ensure efficiency in order processing and incident resolution, and I deliver specialized pre-sales and post-sales support for complex industrial environments. I also strengthen operations through contract management, billing and auditing, dispute resolution, and Agile squad collaboration to optimize continuity.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Specialist

Current

Diversey (Solenis Group)

Nov 2025 - Present (7 months)

Managed a client portfolio to ensure efficient order processing and incident resolution. Provided pre-sales and post-sales customer support within complex industrial environments.

Customer Service Client Portfolio Management Order Processing Incident resolution Pre sales Support Post sales Support SAP Salesforce NPS

Customer Service Analyst

IBM Brasil LTDA

Mar 2016 - May 2025 (9 years 2 months)

Handled business partner contract validation and approvals, invoice processing, and dispute resolution while serving as a focal point for global audits. Led operational process migration and implemented customer loyalty support with NPS monitoring through Agile squad collaboration.

Contract Management Invoice Processing Dispute Resolution Process Migration Agile Methodologies Business Partner Audit Support

Senior General Administrative Analyst

Blaustern Indústria e Comércio

Feb 1999 - Sep 2015 (16 years 7 months)

Responsible for administrative and financial routines, providing direct support to management. Managed accounts payable/receivable, cash flow, and purchasing with supplier negotiation, and supported HR administration and personnel processes.

Administrative Operations Financial Reporting Accounts Payable Accounts Receivable Cash Flow Management Purchasing Human Resources Administration Excel