rameez ahmad

I am a customer-centric professional with over 3 years of international experience in customer service, marketing, and business analysis. My journey has been marked by a proven track record of supporting SaaS platforms, optimizing workflows, and enhancing user experiences through data-driven solutions. I excel in handling live support channels, leading teams, and coordinating projects effectively.

Currently, I serve as a Marketing Manager at Modern Corporation, where I manage inventory, logistics, and vendor coordination to support marketing campaigns. My strategic communication skills have been pivotal in customer onboarding and internal collaboration. Previously, I supervised multi-channel support operations at Baltic Assist, ensuring compliance with service level agreements and timely resolutions for diverse client portfolios. My experience also includes delivering exceptional customer support in IT and service desk roles, where I specialized in ticketing systems and real-time live chat.