Open to opportunities

Janu Tri

@janutri

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Goal-oriented professional dedicated to customer satisfaction and business success.

Nepal

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What I'm looking for

I seek a role that values customer service excellence and offers growth opportunities.

I am a goal-oriented professional with a strong dedication to achieving high levels of customer satisfaction and meeting aggressive business goals. With several years of experience in diverse environments, I have honed my communication and problem-solving skills, allowing me to effectively assist clients in complex situations. My passion for working in international settings has equipped me with the ability to adapt and thrive in various cultural contexts.

Throughout my career, I have held various roles, including Administrator Officer and ERP Associate at ACME Vape Ltd, where I managed customer inquiries, created invoices, and ensured efficient order dispatching. My academic background includes an MBA from the University of Central Lancashire, which has further enhanced my understanding of business management and marketing strategies. I am fluent in Nepali, English, and Hindi, enabling me to connect with a wide range of clients and colleagues.

Experience

Work history, roles, and key accomplishments

Administrator Officer / ERP Associate

ACME Vape Ltd

Feb 2022 - Jun 2024 (2 years 4 months)

Managed email queries and customer inquiries while maintaining spreadsheets and creating invoices for export shipments. Assisted in dispatching and scheduling orders, ensuring efficient operations within the office environment.

Customer Service ERP Systems Problem Solving Communication Scheduling

Student Support Ambassador

UCLan

Sep 2021 - Dec 2022 (1 year 3 months)

Assisted new students with enrollment and provided guidance on academic requirements. Engaged with students to help navigate university administration and responded to queries via email.

Enrollment Guidance Email Communication Administrative Support Problem Solving Interpersonal Skills Teamwork Customer Service Engagement

Lecturer

Excel Business College

Jun 2019 - Jan 2020 (7 months)

Developed course outlines and instructional plans for Advertising and Sales Promotion. Employed innovative teaching methods and organized class activities to enhance student engagement.

Curriculum Development Student Engagement Class Management Communication Presentation Skills Public Speaking

Junior Assistant

Sanima Bank Limited

Jan 2018 - Feb 2019 (1 year 1 month)

Reviewed financial statements and managed staff schedules. Assisted in planning store layouts and ensuring efficient operations within the bank.

Financial Analysis Scheduling Store Layout Planning Customer Service Reporting Team Coordination Problem Solving Communication Banking Operations

Trainee Assistant

NIC Asia Bank Limited

Aug 2016 - Dec 2017 (1 year 4 months)

Analyzed financial status of loan applicants and handled customer complaints. Reviewed and updated credit and loan files to ensure compliance and accuracy.

Loan Analysis Credit Review Documentation Communication Problem Solving Teamwork Customer Service

Public Relations Officer / HR Assistant

Jobkunja.com

Jul 2015 - Jun 2016 (11 months)

Prepared presentations and contributed to strategic planning. Managed job postings and assisted in the interview planning process.

Public Relations Strategic Planning Job Posting Interview Coordination Communication Team Collaboration Problem Solving Marketing

Education

Degrees, certifications, and relevant coursework

University of Central Lancashire

Master of Business Administration, Business Administration

2020 - 2022

Completed a Master of Business Administration (MBA) with a focus on work-based learning, enhancing practical skills and knowledge applicable in business environments.

Tribhuwan University

Master of Business Management, Business Management

2016 - 2018

Grade: C GPA: 3.57

Pursued a Master of Business Management (MBM) with a specialization in Applied Marketing, focusing on research-based methodologies and practical applications in marketing.

Tribhuwan University

Bachelor of Business Studies, Business Studies

2011 - 2014

Earned a Bachelor of Business Studies (BBS) with a specialization in Financial Management, providing a solid foundation in business principles and financial analysis.