Open to opportunities

Prashmi Thapa

@prashmithapa

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Dedicated service facilitator with experience in customer relations.

Nepal

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What I'm looking for

I am looking for a role that allows me to leverage my customer service and project coordination skills in a dynamic environment.

I am a dedicated service facilitator currently working at Remote Pro Business Solutions, where I engage with Australian customers and contractors daily through phone and email communications. My role involves preparing reports, billing invoices, and updating data using Asset Management Software, showcasing my strong organizational and analytical skills.

Previously, I served as a Project Coordinator at Kathmandu Connection Travels Pvt. Ltd., where I coordinated global conferences for Pokhara College of Management and international organizations. My responsibilities included managing event venues and schedules, as well as communicating with attendees from around the world, which honed my project management and interpersonal skills.

With a background in international marketing and teaching, I possess a diverse skill set that allows me to adapt to various roles and challenges. I am passionate about creating engaging learning resources and providing excellent customer service, making me a valuable asset to any team.

Experience

Work history, roles, and key accomplishments

Current

Service Facilitator

Current

Remote Pro Business Solutions

Dec 2023 - Present (1 year 5 months)

Responsible for daily interactions with Australian customers and contractors via phone and email. Duties include preparing reports, billing invoices, and updating data using Asset Management Software.

Customer Service Asset Management Data Entry Reporting Invoice Management

Project Coordinator

Kathmandu Connection Travels Pvt. Ltd.

Aug 2023 - Nov 2023 (3 months)

Coordinated global conferences for various organizations, managing venue logistics and schedules for events related to the Bachelor in Business Administration program.

Event Coordination Scheduling Communication

Grade Teacher

Fishtail Academy Secondary School

Feb 2021 - Feb 2022 (1 year)

Responsible for lesson planning and preparation, creating engaging learning resources, and teaching students effectively.

Lesson planning Teaching Classroom Management Engagement

International Marketing Officer

Aakarshan International Pvt. Ltd.

Feb 2021 - Feb 2022 (1 year)

Engaged in e-correspondence and market research, focusing on social media marketing and planning for various marketing initiatives.

Market Research Social Media Marketing Planning

Intern

Mega Bank Nepal Limited

Jan 2020 - Feb 2020 (1 month)

Gained practical experience in banking operations, assisting with various tasks and learning about financial services.

Banking Operations Financial Services Administrative Support Team Collaboration

Education

Degrees, certifications, and relevant coursework

Sagarmatha Higher Secondary School

+2, International Marketing

2016 - 2023

Completed +2 education with a focus on international marketing and business studies.

Pokhara University

Bachelor in Business Administration, Business Administration

2021 - 2021

Coordinating global conferences for Pokhara College Of Management and international organizations, managing venue and schedules for each event, and dealing with attendees from around the world.