Open to opportunities

Raksha Salian

@rakshasalian

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Results-driven Customer Success & Growth Specialist with 4+ years experience.

India

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What I'm looking for

I am looking for a role that fosters growth, collaboration, and innovation, where I can leverage my skills to drive customer success and business expansion.

I am a results-driven Customer Success & Growth Specialist with over four years of experience in client account management, revenue expansion, and customer lifecycle optimization. My journey has been marked by a proven expertise in driving customer satisfaction and implementing strategies that boost product adoption and business growth.

At Flipkart Group Company, I managed a diverse portfolio of over 10 brands, including enterprise-level clients like Yardley London and Glenmark. My efforts led to consistent revenue growth, with targeted strategies improving sales by 30%. I have a knack for collaborating with internal stakeholders to ensure seamless project execution and have successfully implemented growth strategies that increased website conversion rates by 25%.

My previous role at Media.net involved managing data cleaning and auditing for US market products, where I generated insightful reports that identified key trends. I am passionate about leveraging my skills in strategy and growth, SaaS platform management, and stakeholder management to drive impactful results in my next role.

Experience

Work history, roles, and key accomplishments

Current

Senior Business Associate

Current

Flipkart Group Company (ANS COMMERCE)

Nov 2023 - Present (1 year 7 months)

Results-driven Customer Success & Growth Specialist with over 4 years of experience in client account management and revenue expansion. Managed a portfolio of 10+ diverse brands, achieving consistent revenue growth and improving sales by 30% through targeted strategies.

Customer Success Account Management Revenue Stakeholder Management Cross Selling Project Management Media Planning Data Analysis

Business Analyst

Media.net

Mar 2022 - Oct 2023 (1 year 7 months)

Independently managed data cleaning and auditing for US market products, generating insightful reports and monitoring campaign performance. Conducted extensive competitor research and identified key trends to optimize product efficiency.

Data Analysis Performance Marketing Competitor Research ROI Optimization Project Management Reporting

Business Associate

The Wow Box

Feb 2021 - Mar 2022 (1 year 1 month)

Managed the complete supply chain process for order fulfillment, ensuring seamless coordination and troubleshooting logistics issues. Created technical documentation and training materials while maintaining a high customer satisfaction rate.

Supply Chain Management Logistics Coordination Technical Documentation Customer Support Product Management Project Management Graphic Design

Education

Degrees, certifications, and relevant coursework

Mumbai University

Bachelor of Management Studies, Management Studies

2017 - 2020

Grade: CGPA-9.61/10

Completed a Bachelor of Management Studies with a CGPA of 9.61/10. Developed skills in client account management, revenue expansion, and customer lifecycle optimization.