Open to opportunities

Prasit Bhattacharya

@prasitbhattacharya

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Results-driven professional specializing in customer success and account growth.

India

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What I'm looking for

I am looking for a role that fosters collaboration, values customer relationships, and offers opportunities for professional growth.

I am a results-driven and customer-centric professional with over 10 years of experience in digital agency environments, specializing in customer success. My expertise lies in cultivating robust customer partnerships, optimizing retention, and driving account growth for diverse clients, from SaaS startups to large enterprises across global markets.

Throughout my career, I have demonstrated success in managing complex projects and coordinating cross-functional teams to consistently exceed customer expectations. I am committed to maximizing customer lifetime value and contributing to significant install base expansion, ensuring that every client receives exceptional service and support.

Experience

Work history, roles, and key accomplishments

Customer Success and Revenue Consultant

KKBC Corporation

Feb 2025 - Present (5 months)

Analyzed existing customer journeys for Fortune 500 and large MNCs in APAC to identify friction points and enhance engagement, providing actionable recommendations. Developed tailored strategies for client retention and churn prevention by assessing at-risk accounts and proposing proactive interventions.

Customer Journey Customer Retention Churn Prevention Customer Success Metrics

Education

Degrees, certifications, and relevant coursework

West Bengal University of Technology

Masters of Science, Molecular Biology

Completed a Master of Science degree with a specialization in Molecular Biology. The curriculum focused on advanced topics within the field, providing a strong foundation in scientific research and analysis.