ankita singh
@ankitasingh8
Project Manager and Business Analyst driving digital transformation and mobile customer journeys in retail banking.
IndiaWhat I'm looking for
I’m a Business Analyst and Project Manager with 6+ years of experience driving Digital Transformation, Mobile and Customer Journey programs, and end-to-end delivery across Retail Banking and global enterprise environments.
I’m strong in requirement gathering (BRD / FRD / user stories), end-to-end program delivery, RAID management, and stakeholder management across business, transformation, and technology teams.
I work confidently in Agile ways of working—managing product iterations and releases, facilitating Agile ceremonies, and running backlog management in JIRA and Confluence to deliver digital banking and customer experience initiatives.
Most recently, as a Global RPA PMO Lead, I’ve established PMO governance frameworks, executive dashboards, and portfolio visibility to track performance, risks, and milestones—improving operational efficiency through automation. Earlier roles included leading retail banking transformation programs at RBL Bank and driving automation and compliance-focused improvements at ICICI and Kotak.
Experience
Work history, roles, and key accomplishments
Global RPA PMO Lead
Hexa Data Solutions
May 2025 - Present (1 year 1 month)
Led global RPA program governance for enterprise operations, establishing PMO frameworks, reporting cadences, and executive dashboards to improve visibility into risks and delivery milestones. Managed RAID logs, resource planning, cross-regional coordination, and KPI tracking to support leadership decision-making and operational efficiency.
Business Analyst / Project Manager
Rbl Bank
Dec 2022 - Feb 2025 (2 years 2 months)
Managed end-to-end delivery of retail banking digital transformation initiatives, including LOS/LMS transformation and customer onboarding journeys, across business, technology, design, and vendors. Authored BRDs/FRDs and user stories, led RAID and Steering Committee governance, and coordinated Agile delivery, UAT/defect management, and release readiness to ensure compliance and smooth deployments
Manager – International Trade Transactions
Icici Bank
May 2022 - Dec 2022 (7 months)
Managed Finacle migration for the bank’s digital transformation agenda, ensuring seamless transition, data integrity, and regulatory compliance. Built automated reporting and reconciliation workflows using SQL and RPA, reducing manual effort by approximately 30%, and delivered dashboards for operational monitoring and decision-making.
Handled forex transaction operations and customer-facing workflows for retail and corporate banking clients, driving process optimization and turnaround improvements. Implemented automation using APIs and SQL, built performance dashboards, and ensured adherence to regulatory guidelines and internal risk frameworks.
Education
Degrees, certifications, and relevant coursework
Institute of Management Development and Research (IMDR), Pune
Master of Business Administration, Finance
Completed an MBA (Finance) at IMDR, Pune in 2019.
Magadh University
Bachelor of Business Administration, Business Administration
Completed a BBA at Magadh University in 2017.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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