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Sohail Khan

@sohailkhan14

Business Analyst at Amazon who improved the Silence metric by 1,227 basis points and automated reporting to cut manual effort by 40%+.

India

Message

At Amazon, I led customer remediation initiatives affecting 480M+ orders and managed customer concession programs totaling $1.32M+. I improved the Silence metric by 1,227 basis points through data analysis and targeted interventions.

As a Business Analyst, I built SQL and Excel reports and executive dashboards, and automated reporting to reduce manual effort by 40%+. Earlier at Amazon, I managed operational teams of 150+ employees and developed workforce planning strategies, SOPs, and training programs.

Experience

Work history, roles, and key accomplishments

Current

Business Analyst

Current

Amazon

Jan 2022 - Present (4 years 10 months)

Led customer remediation initiatives impacting 480M+ orders and managed concession programs totaling $1.32M+. Improved the Silence metric by 1,227 basis points and automated reporting to reduce manual effort by 40%+.

SQL Excel KPI Dashboards Root Cause Analysis Center Of Excellence RCA Process Improvement Automation Stakeholder Management Salesforce Amazon Quicksight Tableau Power BI

Program Manager, Operations Excellence

Amazon

Jan 2021 - Dec 2022 (1 year 11 months)

Managed end-to-end program lifecycle for large-scale operational initiatives impacting 3,000–4,000 employees. Implemented Six Sigma DMAIC to reduce defects and cycle times, and built ETL-based reporting workflows.

Program Management Six Sigma DMAIC ETL Excel Workforce Planning Variance Analysis Automation Audit Controls

HR Process Lead and Operations Manager

Amazon

Jan 2017 - Dec 2020 (3 years 11 months)

Managed operational teams of 150+ employees, driving productivity and quality through coaching and data-driven insights. Conducted 5,000+ interviews and hired 500+ associates.