At Amazon Development Centre (India) Pvt. Ltd, I lead critical service delivery projects for the Global Command Center, managing timelines and deliverables for 150+ annual events. I develop risk response strategies that help maintain 95% SLA compliance for high-severity incidents.
I manage global capacity planning and resource allocation, coordinate external vendor managers and partner delivery teams, and track project health through visual dashboards. I also implemented Python-based automation to streamline workflows and reduce manual effort.
Previously at Amazon, I managed high-visibility customer escalations and used SQL analytics to inform renewal evaluations. As a Senior Operations & Process Specialist, I led a team of 7–10 associates and Lean Six Sigma initiatives to improve logistics planning and operational efficiency.
