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Meenakshi Shetty

@meenakshishetty

Operations leader at Amazon who built a monitoring framework that enabled $4.2M in revenue expansion without added headcount.

India

Message

At Amazon, I designed and deployed a proactive monitoring framework across a 15+ country operation, driving a 25% productivity uplift and enabling $4.2M in revenue expansion without additional headcount. I also built KPI governance and executive reporting cadences to improve operational visibility and decision-making.

At Amazon, I conceptualized and launched Escalate My Case, a real-time support program that cut resolution time from 2 business days to 4 hours. I also owned defect lifecycle improvements that reduced defect rates by 51%, and contributed to coaching, goal-setting, and hiring across operations teams.

Experience

Work history, roles, and key accomplishments

Operations Manager, Product Risk & Compliance

Amazon

Sep 2024 - Apr 2026 (1 year 7 months)

Owned global compliance operations spanning 15+ countries and a ₹3 Cr+ operational portfolio. Designed and deployed a proactive monitoring framework, driving 25% productivity uplift and enabling $4.2M revenue expansion without additional headcount.

KPI Governance Root Cause Analysis CAPA Process Redesign Automation Time And Motion Study (TMS)Stakeholder Management Team Leadership Hiring Interviewing SMART Goals WBR Executive Reporting

Team Manager, Brand Protection

Amazon

Aug 2022 - Sep 2024 (2 years 1 month)

Led large-scale seller operations and compliance programs, balancing customer experience, regulatory adherence, and operational efficiency. Conceptualized and launched Escalate My Case, a self-initiated, real-time backend support program that cut resolution TAT from 2 business days to 4 hours.

SLA Adherence Quality Management Process Improvement Escalation Management Workforce Allocation Data Throughput Modeling Engagement Strategy Data Analysis Cross Functional Collaboration

SME, Seller Eco System

Amazon

Mar 2017 - Jul 2022 (5 years 4 months)

Managed high-severity escalations (Sev 1 & 2), ensuring service continuity across critical, time-sensitive workflows. Identified systemic process gaps and led improvement initiatives enhancing operational efficiency and turnaround time.

Escalation Management Process Improvement Data Analysis Cross Functional Collaboration Operational Efficiency Stakeholder Management

Resolution Specialist, ExxonMobil

Wipro

Nov 2015 - Jan 2017 (1 year 2 months)

Delivered enterprise client operations with strong SLA adherence and customer satisfaction. Managed stakeholder communication across global teams while consistently meeting productivity and quality metrics.

SLA Adherence Customer Satisfaction Stakeholder Communication Productivity Quality Metrics