Madhur Nahar
@madhurnahar
I lead complex operational transformation and cross-functional programs at scale.
IndiaWhat I'm looking for
I've led launch readiness for six autonomous-driving geographies at Cognizant, improving cross-functional collaboration, workflow visibility, KPI monitoring, and risk management.
Previously at Amazon, I drove operational transformation across a 500+ associate organization and 60+ processes. I standardized 98 SOPs, contributing to a 17% reduction in repeat escalations.
I bring business analysis, program governance, operational analytics, and process redesign together to turn requirements into executable plans. My work has included global product launches, cost optimization across 180+ fulfillment centers, and revenue-protection programs with Finance-validated benefits.
I've also led teams, built dashboards and self-service automation, and coordinated stakeholders across product, operations, analytics, engineering, vendors, and leadership. I focus on scalable execution, clear governance, and measurable operational outcomes.
Experience
Work history, roles, and key accomplishments
Led strategic planning and execution of launch readiness for 6 autonomous-driving geographies, enhancing cross-functional collaboration and operational efficiency. Developed and prioritized feature requests, designed dashboards, and managed stakeholder and vendor engagement.
Led operational transformation across a 500+ associate organization, managing program plans, workstreams, dependencies, risks, and stakeholder governance across 60+ processes. Standardized 98 SOPs, contributing to a 17% reduction in repeat escalations, and led a 9-member team through complex operational improvement initiatives.
Improved QA performance from 91% to 98% by applying structured RCA methodologies. Reduced seller challenges by 23% through the design and launch of 4 operational processes, and co-developed a defect-vetting tool delivering 4.4 FTEs in annual resource savings.
Education
Degrees, certifications, and relevant coursework
Prestige Institute of Management and Research, Devi Ahilya Vishwavidhalaya
Master's Degree, Finance and Information Technology
2011 - 2013
Pursued a Master's degree in Finance and Information Technology from 2011 to 2013.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Social media
Skills
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