Prateeth Damodara
@prateethdamodara1
I've led global Amazon migrations, PMO governance, and analytics programs that improve service, cost, and operational outcomes.
IndiaWhat I'm looking for
At Amazon, I've spent 13 years leading global operations, planning, migration, and governance programs across 10 countries, 20+ sites, and up to 75 business groups.
I solely owned the 30-week AC3 enterprise platform migration for Amazon B2B Customer Service, transitioning 3,300 users across 15 insourced and five outsourced sites. My vertical was the only one worldwide to complete 100% of the migration on schedule while sustaining a 93.5% service level against a 92.5% target.
I've built worldwide PMO standards, including an intake workflow adopted across all regions and verticals within four weeks, and defined Avail Per Contact, a KPI demonstrating 89% correlation with burnout indicators. I also delivered planning, routing, launch, and automation programs that improved forecasting accuracy, reduced manual work, and supported major savings cases.
I'm comfortable representing planning in Director- and VP-level reviews, managing vendor staffing and SLA commitments, and leading teams through operational risk and recovery. After a planned career break supporting family health commitments and building knowledge in applied AI, prompt optimization, and Retrieval Augmented Generation, I'm available to join at short notice.
Experience
Work history, roles, and key accomplishments
Manager, Short-Term Capacity Planning
Apr 2023 - Jul 2025 (2 years 3 months)
Owned end-to-end planning and delivery for the entire Amazon B2B Customer Service portfolio, including 400K weekly contacts, 75 business groups, and 20 global sites. Represented the planning function in executive business reviews and managed vendor transitions and contingent labor.
Short-Term Capacity Planning Manager
Apr 2019 - Apr 2023 (4 years)
Headed automation and process standardization for the worldwide planning team, designed intake and tracking processes, and owned service level monitoring for 90 North America Retail business groups. Delivered crisis leadership during COVID-19 and conceptualized a predictive analytics model.
Short-Term Capacity Planner
Aug 2016 - Apr 2019 (2 years 8 months)
Owned demand forecasting and supply planning at 30-minute intervals for a portfolio of 95,000 weekly contacts and 800 agents. Developed reporting dashboards and automation, including the IDP Generator, which earned the Ace Innovator Award.
Central reporting analyst for the worldwide planning organization, extracting and structuring data from multiple internal systems. Published daily service level reports, intraday snapshots, and weekly supply and attrition reports.
Program Manager, Global Command Center
Apr 2015 - Jan 2016 (9 months)
Managed real-time service performance across 80 business groups, 25 global sites, and 5,000 agents. Led high-severity incident response and coordinated cross-functional teams.
Monitored real-time service performance and led approximately 20 high-severity incidents under the formal worldwide incident framework. Built real-time XML-based dashboards used as the primary monitoring tool.
Email Customer Service Associate
Aug 2012 - Apr 2014 (1 year 8 months)
Handled digital product contacts for US and Canada, exceeding quality and productivity targets. Acted as subject matter expert training new hires.
Education
Degrees, certifications, and relevant coursework
Osmania University
Bachelor of Engineering, Information Technology
Bachelor of Engineering in Information Technology from Osmania University, Hyderabad, completed in 2012.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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