Rajrishi Chatterjee
@rajrishichatterjee
Client Support Associate at Cotality providing L1 technical and SaaS support through Freshdesk and Salesforce.
IndiaWhat I'm looking for
At Cotality, I provide L1 technical support to clients and support SaaS services.
I handle ticketing through Freshdesk, work with Salesforce, and maintain documentation.
At Concentrix, I supported Expedia US travelers and used GDS systems while handling high volumes of customer requests.
Earlier, I supported airline bookings and customer consultations at Trip Advisor – Global Travel Experts, and worked in B2B and B2C sales and customer service at Trip Factory.
Experience
Work history, roles, and key accomplishments
Client Support Associate
Cotality
Mar 2025 - Present (1 year 7 months)
Provides L1 technical support to clients, handles ticketing via Freshdesk, works with Salesforce, and supports documentation and SaaS.
Customer Support Executive
Concentrix
Jun 2023 - Feb 2025 (1 year 8 months)
Provided travel support for Expedia US, used GDS systems, and handled high-volume customer interactions.
Handled airline ticket bookings and provided customer consultation for travel services.
Customer Success Executive
Trip Factory
Nov 2021 - Dec 2022 (1 year 1 month)
Managed B2B and B2C sales, provided customer service, and coordinated team activities.
Education
Degrees, certifications, and relevant coursework
Guru Nanak Institute of Hotel Management
Bachelor in Hospitality Management, Hospitality Management
Bachelor in Hospitality Management from Guru Nanak Institute of Hotel Management.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
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