Rajini Bolluru
@rajinibolluru
Dedicated Claims Customer Service Representative with 3 years of experience.
What I'm looking for
I am a dedicated and customer-focused Claims Customer Service Representative with over three years of experience in handling insurance claims and resolving customer inquiries. My expertise lies in ensuring a seamless claims process, where I adeptly analyze claim details and coordinate with internal teams to provide excellent customer service.
Throughout my career, I have developed strong problem-solving skills and attention to detail, which have enabled me to work efficiently in fast-paced environments. At Zoetis Pharma Co (Infosys Ltd), I assist customers with claim inquiries, process and review insurance claims, and maintain accurate records. My commitment to educating customers about the claims process and policy details has been pivotal in enhancing customer satisfaction and trust.
Experience
Work history, roles, and key accomplishments
Claims Customer Service Representative
Zoetis Pharma Co
Mar 2021 - Present (4 years 3 months)
Assisted customers with claim inquiries, processing and reviewing insurance claims, and coordinating with various departments to expedite resolutions. Maintained accurate records, educated customers on policy details, and handled a high volume of inbound and outbound calls. Resolved customer complaints professionally while adhering to company policies.
Education
Degrees, certifications, and relevant coursework
Osmania University
Master's Degree, Business Management
Completed a Master's Degree in Business Management. The program focused on advanced business principles and management strategies.
Osmania University
Bachelor's Degree, Computer Applications
Obtained a Bachelor's Degree in Computer Applications. This program provided a strong foundation in computer science and its applications.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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