RB
Open to opportunities

Rajini Bolluru

@rajinibolluru

Dedicated Claims Customer Service Representative with 3 years of experience.

India
Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am a dedicated and customer-focused Claims Customer Service Representative with over three years of experience in handling insurance claims and resolving customer inquiries. My expertise lies in ensuring a seamless claims process, where I adeptly analyze claim details and coordinate with internal teams to provide excellent customer service.

Throughout my career, I have developed strong problem-solving skills and attention to detail, which have enabled me to work efficiently in fast-paced environments. At Zoetis Pharma Co (Infosys Ltd), I assist customers with claim inquiries, process and review insurance claims, and maintain accurate records. My commitment to educating customers about the claims process and policy details has been pivotal in enhancing customer satisfaction and trust.

Experience

Work history, roles, and key accomplishments

ZC
Current

Claims Customer Service Representative

Zoetis Pharma Co

Mar 2021 - Present (4 years 3 months)

Assisted customers with claim inquiries, processing and reviewing insurance claims, and coordinating with various departments to expedite resolutions. Maintained accurate records, educated customers on policy details, and handled a high volume of inbound and outbound calls. Resolved customer complaints professionally while adhering to company policies.

Education

Degrees, certifications, and relevant coursework

OU

Osmania University

Master's Degree, Business Management

Completed a Master's Degree in Business Management. The program focused on advanced business principles and management strategies.

OU

Osmania University

Bachelor's Degree, Computer Applications

Obtained a Bachelor's Degree in Computer Applications. This program provided a strong foundation in computer science and its applications.

Tech stack

Software and tools used professionally

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Rajini Bolluru - Claims Customer Service Representative - Zoetis Pharma Co | Himalayas