Mohammed Tousif hussain

I've supported US insurance operations at Tech Mahindra, handling client inquiries, claim-status tracking, documentation, and case updates across voice and non-voice channels.

I coordinate with claim adjusters, end-customers, and internal teams to resolve processing and documentation issues while maintaining strict SLA and turnaround-time compliance. My process adherence and query resolution contributed to a 20% increase in customer satisfaction scores.

Previously at Omega Healthcare, I addressed account and billing inquiries by phone and email, reconciled customer accounts, investigated discrepancies, and helped resolve disputes and expedite payment collections.

I'm focused on accurate claims administration, professional customer relationships, quality assurance, and reliable support in fast-paced insurance operations.