Open to opportunities

P K

@priyankakuksal

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Versatile customer service and claims specialist with 5+ years experience.

India

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What I'm looking for

I am looking for roles that allow me to leverage my customer service experience while focusing on data analysis and process improvement in a collaborative environment.

I am a versatile customer service and claims specialist with over 5 years of experience in diverse sectors including insurance, banking, retail, and hospitality. My career has been marked by a commitment to accuracy, empathy, and compliance, particularly in high-volume claims and support operations. I take pride in my ability to manage multiple claims efficiently while maintaining a high standard of service.

Currently, I am upskilling in data tools and process improvement to transition into more analytical and operations-focused roles. My experience includes managing claims at Turo and TD Insurance, where I consistently ranked in the top 10% of performance metrics. I have successfully led initiatives that improved compliance and client satisfaction, demonstrating my ability to drive results and enhance operational efficiency.

Experience

Work history, roles, and key accomplishments

Claims Associate

Turo

Mar 2024 - Present (1 year 3 months)

Managed 7-12 claims daily while overseeing ongoing files and reducing fraudulent claims by 15-20%. Identified misuse patterns of platform rules and supported leadership in resolution and fines.

Claims Management Documentation Compliance

Auto Claims Analyst

TD Insurance

Apr 2023 - Present (2 years 2 months)

Processed 12-20 claims daily and helped reduce repair costs by 12% via vendor negotiation. Applied analytical thinking to detect trends and ensure SLA adherence.

Analytical Thinking SLA Performance Metrics

Insurance Advisor

TD Insurance

Aug 2021 - Present (3 years 10 months)

Managed 15-20 calls daily including quoting, binding, policy changes, and billing issues. Led a campaign with 85% paperless policy adoption; increased internal AI tool usage by 91%.

Customer Service Policy Management Billing AI Tools Compliance

Everyday Banking Associate

Bank of Montreal

Mar 2021 - Present (4 years 3 months)

Delivered first-contact customer service with 100% compliance. Identified upselling opportunities and led a successful paperless initiative.

Customer Service Compliance Upselling Banking Operations

Education

Degrees, certifications, and relevant coursework

Fanshawe College

Diploma, Hospitality and Tourism Operations Management

Completed a comprehensive program focused on the operational aspects of hospitality and tourism. Gained expertise in managing various facets of the industry, including customer service, event planning, and business operations.

Institute of Hotel Management, Ahmedabad

Bachelor of Science, Hospitality and Hotel Administration

Studied Hospitality and Hotel Administration, gaining foundational knowledge in hotel management, food and beverage operations, and guest services. Developed skills essential for a career in the hospitality industry.