Harvinder kaur
@harvinderkaur
Customer service professional with strong leadership, insurance and US retail support experience.
IndiaWhat I'm looking for
I am a dedicated customer service professional with experience supporting U.S. retail customers and handling auto insurance claims. I currently work at Amazon as a Customer Service Agent and previously supported claims at EXL Services.
I graduated with a B.Sc. in Life Science from Sri Guru Teg Bahadur Khalsa College, University of Delhi, achieving 84% and earned academic recognition during my studies. I have a strong academic record from secondary and senior secondary education as well.
I bring leadership and event-management experience from college, having been elected Vice President of the poetry society and Cultural Secretary of the University of Delhi, and I have organized multiple cultural events.
I am technically proficient in MS Office and focused on delivering clear, empathetic customer support while continuously improving processes and outcomes for U.S. customers.
Experience
Work history, roles, and key accomplishments
AMHandle retail and account-related queries for U.S. customers, resolving issues to maintain customer satisfaction and meet service SLAs.
Customer Care Executive
EXL Services
Jun 2021 - May 2023 (1 year 11 months)
Handled auto insurance claims for U.S. customers, processing claims and coordinating with stakeholders to ensure timely resolution.
Education
Degrees, certifications, and relevant coursework
SCSri Guru Teg Bahadur Khalsa College
Bachelor of Science, Life Science
2017 - 2020
Grade: 84%
Activities and societies: Elected Vice President of Acrostic (Poetry society) and Cultural Secretary of University of Delhi; awarded Certificate of Merit in 2018.
Completed a B.Sc. Life Science (programme) with 84% from Sri Guru Teg Bahadur Khalsa College, University of Delhi (2017–2020).
J.P. Academy
Senior Secondary Certificate, Senior Secondary
Grade: 89.9%
Activities and societies: Organized multiple cultural events during school and college.
Completed Senior Secondary education, obtaining 89.9% in 2016.
J.P. Academy
Secondary School Certificate, Secondary
Grade: 91.2%
Completed Secondary education, obtaining 91.2% in 2014.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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