Rajesh User
@rajeshuser
SaaS Operations Leader with 18+ years in client success.
IndiaWhat I'm looking for
With over 18 years of experience in SaaS operations, I have consistently driven customer success and support across global markets including APAC, EMEA, and AMER. My expertise lies in leading high-performing, cross-functional teams to achieve operational excellence and exceed business objectives. I am passionate about building agile teams and implementing strategies that enhance client relations and streamline operations.
Throughout my career, I have successfully managed complex projects and fostered a culture of continuous improvement. My leadership in technical operations has resulted in significant enhancements in service delivery and customer satisfaction. I thrive in dynamic environments, leveraging my skills in crisis management, resource planning, and strategic initiatives to deliver high-quality support and drive organizational growth.
Experience
Work history, roles, and key accomplishments
Senior Manager Operations
PSC Biotech Corporation
Jun 2021 - May 2024 (2 years 11 months)
Led SaaS customer success and product support operations, focusing on client servicing and operational excellence. Managed cross-functional teams to enhance service delivery and streamline global operations through automation.
Manager - Customer Relations
Gabriels Technology Solutions India Pvt Ltd
Feb 2020 - Apr 2021 (1 year 2 months)
Oversaw customer relations and data analytics services, ensuring high customer satisfaction and effective service level agreements. Fostered cross-functional collaboration to enhance client success.
Team Lead Manager Document Management
Cision PRNewswire
Apr 2018 - May 2019 (1 year 1 month)
Directed the global service desk operations, focusing on organizational growth and strategic planning. Implemented high-performance culture and coaching for team members.
Education
Degrees, certifications, and relevant coursework
MIBM Global
Master of Business Administration, Information Technology
2015 - 2017
Grade: CGPA 7.9
Completed a Master of Business Administration (MBA) with a focus on Information Technology and Customer Relationship Management, achieving a CGPA of 7.9. This program provided a comprehensive understanding of business operations and strategic management in the tech industry.
Availability
Location
IndiaAuthorized to work in
Skills
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