Rajesh UserRU
Open to opportunities

Rajesh User

@rajeshuser

SaaS Operations Leader with 18+ years in client success.

India

What I'm looking for

I am looking for a role that fosters innovation, values customer-centricity, and offers opportunities for leadership and strategic impact.

With over 18 years of experience in SaaS operations, I have consistently driven customer success and support across global markets including APAC, EMEA, and AMER. My expertise lies in leading high-performing, cross-functional teams to achieve operational excellence and exceed business objectives. I am passionate about building agile teams and implementing strategies that enhance client relations and streamline operations.

Throughout my career, I have successfully managed complex projects and fostered a culture of continuous improvement. My leadership in technical operations has resulted in significant enhancements in service delivery and customer satisfaction. I thrive in dynamic environments, leveraging my skills in crisis management, resource planning, and strategic initiatives to deliver high-quality support and drive organizational growth.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

MG

MIBM Global

Master of Business Administration, Information Technology

2015 - 2017

Grade: CGPA 7.9

Completed a Master of Business Administration (MBA) with a focus on Information Technology and Customer Relationship Management, achieving a CGPA of 7.9. This program provided a comprehensive understanding of business operations and strategic management in the tech industry.

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