Sandeep Malladi
@sandeepmalladi
I lead global SaaS and e-commerce contact center operations that improve retention, service quality, and customer outcomes.
IndiaWhat I'm looking for
At One Advanced, I lead global enterprise SaaS contact center operations across the UK and India, overseeing approximately 500 employees and improving NPS, C-SAT, CES, retention, churn, SLA performance, and service quality. I reduced inbound contact volume by approximately 17% by turning voice-of-customer insights into product enhancements and workflow automations.
Previously, I led 350+ FTE customer support organizations at Teikametrics and IncNut Lifestyle, driving onboarding, product adoption, retention, churn reduction, and MRR/ARR goals. My experience also includes operational leadership at Amazon, Google (Rofous), and Dell, where I built teams, coached leaders, improved processes, and used customer feedback to strengthen customer experience.
Experience
Work history, roles, and key accomplishments
Led global contact center operations across UK and India regions, overseeing a workforce of approximately 500 employees. Drove improvements in NPS, C-SAT, CES, retention, and churn, and implemented tiered escalation management frameworks.
Education
Degrees, certifications, and relevant coursework
Osmania University
Master of Business Administration, Human Resources & Marketing
2015 - 2017
Pursued an MBA with a focus on HR and Marketing, gaining strategic management and organizational leadership skills.
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
Skills
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