Open to opportunities

Shanay Smith

@shanaysmith

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Dedicated hospitality professional with strong customer service skills.

United States

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What I'm looking for

I am looking for a role that allows me to utilize my customer service skills in a dynamic environment, with opportunities for growth and development.

I am a dedicated hospitality professional with experience in front desk operations and night auditing. My role at The Indigo Hotel involved conducting nightly financial operations, ensuring accurate reconciliation of transactions, and preparing detailed revenue and expense reports. I pride myself on providing exceptional customer service, especially during non-traditional hours, which has significantly enhanced guest satisfaction.

During my time as a Front Desk Agent at The Oaklander Hotel, I efficiently managed room reservations, contributing to an increase in reservation accuracy. I facilitated smooth check-ins and check-outs, verified guest identities, and collaborated with various departments to maintain high room standards, which resulted in improved guest feedback scores. My commitment to excellence in hospitality is evident in my ability to handle multiple tasks while ensuring a seamless experience for guests.

Experience

Work history, roles, and key accomplishments

Current

Private First Class

Current

U.S. Army National Guard

Jul 2023 - Present (2 years)

Completed basic combat training in weapons handling, tactical operation, and administrative tasks. Operated in structured, high-stress environments requiring attention to detail.

Attention To Detail

Night Auditor

The Indigo Hotel

Jul 2024 - Jun 2025 (11 months)

Conducted nightly financial operations, ensuring accurate reconciliation of transactions and meticulous preparation of revenue and expense reports. Provided exceptional customer service during non-traditional hours, handling late check-ins, early check-outs, and reservations efficiently to enhance guest satisfaction.

Customer Service Financial Reconciliations Report Preparation

Front Desk Agent

The Oaklander Hotel

Jun 2024 - Dec 2024 (6 months)

Efficiently managed room reservations, ensuring accuracy in details and preferences, resulting in an increase in reservation accuracy. Facilitated smooth check-ins and check-outs, verified guest identities, explained hotel amenities, and collaborated with departments to maintain high room standards, contributing to an improvement in guest feedback scores.

Customer Service Hotel Operations

Education

Degrees, certifications, and relevant coursework

Brashear High School

High School Diploma, General Studies

Grade: 3.5 GPA

Activities and societies: Honor roll, Distinction in English

Completed high school diploma with a GPA of 3.5, achieving Honor Roll status. Graduated with the highest grade in English among my peers. Completed credits in Mathematics, Science, Social Studies, and History.

Indiana University of Pennsylvania

Incomplete Degree, Accounting

Completed several classes including Calculus 1, Finance, Integrated Accounting, Statistics, and Macroeconomics. This foundational coursework provided a strong understanding of core accounting principles and quantitative analysis.