Open to opportunities

Lycha Martinez

@lychamartinez

Message

Detail-oriented data entry specialist with a commitment to excellence.

Philippines

Message

What I'm looking for

I seek a role that allows me to utilize my data management skills while fostering professional growth in a collaborative environment.

I am a dedicated professional with a Bachelor of Arts majoring in Psychology from Tarlac State University. My academic background, combined with my hands-on experience in data entry and medical billing, has equipped me with a unique skill set that I am eager to leverage in a challenging role. I pride myself on my strong commitment to excellence and my ability to collaborate effectively within a team.

Currently, I work as a Medical Biller/Coder at RCM Group in California, where I maintain HIPAA compliance while processing Explanation of Benefits (EOB) with high accuracy. My role involves integrating patient information into healthcare systems and coordinating appointment scheduling, which has significantly enhanced organizational efficiency. I have also honed my skills in report generation, ensuring clarity and accessibility of vital patient data.

Previously, I served as a Customer Service Representative at Sitel, where I efficiently addressed customer inquiries and resolved complaints. My experience in managing high volumes of communication has sharpened my problem-solving abilities and reinforced my commitment to delivering exceptional service. I am now looking for opportunities that will allow me to further develop my skills and contribute to a dynamic team.

Experience

Work history, roles, and key accomplishments

Current

Medical Biller/Coder

Current

RCM Group

May 2021 - Present (4 years 1 month)

Expertly managed remote data entry, ensuring HIPAA compliance and high accuracy in processing Explanation of Benefits (EOB). Facilitated seamless integration of patient information into healthcare systems and coordinated precise patient appointment scheduling, enhancing overall organizational efficiency.

HIPAA Data Entry Scheduling

Customer Service Representative

Sitel

Oct 2018 - Sep 2019 (11 months)

Efficiently addressed customer inquiries and resolved complaints through email and social media platforms, guiding customers through initial troubleshooting and setup procedures. Maintained and updated customer account information with meticulous record-keeping, managing high volumes of incoming communications while consistently meeting personal and team targets.

Customer Service Social Media Management Troubleshooting Data Entry Customer Relationship Management

Office Assistant

Central Luzon Doctor's Hospital-Educational Institution

Jul 2016 - Oct 2018 (2 years 3 months)

Provided comprehensive administrative support to ensure the smooth operation of daily office functions. Managed various office tasks, including record-keeping and general coordination.

Administrative Support Office Management Record keeping Coordination Communication Data Management

On The Job Trainee

Central Luzon Doctor's Hospital-Educational Institution

Feb 2016 - May 2016 (3 months)

Gained practical experience within the Human Resources Department, assisting with various HR functions and administrative tasks. Developed foundational skills in professional office environments and contributed to departmental efficiency.

Human Resources Administrative Support Data Entry Communication

Education

Degrees, certifications, and relevant coursework

Tarlac State University

Bachelor of Arts, Psychology

Majored in Psychology, gaining a comprehensive understanding of human behavior and mental processes. Developed strong analytical and research skills through coursework and practical applications.