Open to opportunities

Rainat Iyabo Lawal

@rainatiyabolawal

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Experienced remote virtual assistant and customer service specialist.

Nigeria

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What I'm looking for

I seek remote roles where I can optimize customer experience and operations, using CRMs and collaboration tools to reduce response times and improve satisfaction while supporting leadership and scaling processes.

I am a dedicated remote Virtual Assistant and Customer Service Specialist with over five years of experience delivering administrative support and exceptional customer care for distributed teams.

At Hardyworld, I achieved a 98% customer satisfaction rating, reduced first response time by 40%, and managed 200+ monthly orders with a 99.8% accuracy rate, demonstrating strong process improvement and operational reliability.

Previously at TechGadgets Africa, I resolved 90% of customer issues without escalation, authored knowledge-base content that deflected routine tickets, and trained new hires to accelerate onboarding.

I leverage CRM platforms (Zendesk, Freshdesk), collaboration tools (Slack, Microsoft Teams, Zoom), and productivity suites to streamline workflows, increase customer satisfaction, and free leadership time for strategic work.