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Rainat Iyabo LawalRL
Open to opportunities

Rainat Iyabo Lawal

@rainatiyabolawal

Experienced remote virtual assistant and customer service specialist.

Nigeria
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What I'm looking for

I seek remote roles where I can optimize customer experience and operations, using CRMs and collaboration tools to reduce response times and improve satisfaction while supporting leadership and scaling processes.

I am a dedicated remote Virtual Assistant and Customer Service Specialist with over five years of experience delivering administrative support and exceptional customer care for distributed teams.

At Hardyworld, I achieved a 98% customer satisfaction rating, reduced first response time by 40%, and managed 200+ monthly orders with a 99.8% accuracy rate, demonstrating strong process improvement and operational reliability.

Previously at TechGadgets Africa, I resolved 90% of customer issues without escalation, authored knowledge-base content that deflected routine tickets, and trained new hires to accelerate onboarding.

I leverage CRM platforms (Zendesk, Freshdesk), collaboration tools (Slack, Microsoft Teams, Zoom), and productivity suites to streamline workflows, increase customer satisfaction, and free leadership time for strategic work.

Experience

Work history, roles, and key accomplishments

TA

Customer Support Specialist

TechGadgets Africa

Jun 2018 - Dec 2020 (2 years 6 months)

Resolved 90% of customer issues without escalation and authored FAQs that deflected ~15% of tickets; consistently ranked in the top 10% of a 25-person support team and trained 4 new hires on CRM and protocols.

Education

Degrees, certifications, and relevant coursework

University of Abuja logoUA

University of Abuja

Bachelor of Science, Economics

Bachelor of Science in Economics from the University of Abuja, completed in 2017.

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Rainat Iyabo Lawal - Virtual Assistant - Hardyworld | Himalayas