At Amdocs, I support telecom platforms across charging, rating, billing, provisioning, order management, and payments for more than 15 million subscribers. I maintain production services with 99.9% uptime and SLA adherence.
I developed automated Tier 2 troubleshooting scripts for port status checks, API data retrieval, and log analysis, making troubleshooting 80% faster. I also automated ticket routing for 60% of incoming tickets and recurring operational tasks.
I investigate production alerts and incidents, perform root cause analysis, and coordinate bridge calls for high-priority incidents and deployments. I also support audit readiness and helped streamline a Revenue Assurance audit process from 3–4 hours to 1 hour.
