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ashvani sharma

@ashvanisharma

Technical Operations Analyst at Amdocs supporting telecom BSS/OSS and automating application sanity checks.

At Amdocs, I manage L2 production support across telecom applications for XLCOM (BSS & MSIT). I monitor services with Grafana, Splunk, Dynatrace, and Spotfire, and support incidents, releases, and maintenance.

At Amdocs Development Centre India, I led account-facing production operations for ASTRO and prepared RCA reports during critical incidents. I also supported AWS migration activities and implemented Grafana email, Teams bridge, and CRM sanity automation.

Experience

Work history, roles, and key accomplishments

AM

Current

Technical Operations Analyst

Current

Jun 2023 - Present (3 years 3 months)

Manage L2 production support across telecom applications, monitor services using Grafana, Splunk, Dynatrace, and Spotfire, and handle P0/P1 incidents, release support, maintenance, and EOD activities. Drive operational automation and alert optimization.

L2 Production Support Incident Management Monitoring Grafana Splunk Dynatrace Spotfire Automation Alert configuration Workflow Automation Application Sanity

AI

Technical & Business Operations Analyst

Amdocs Development Centre India

Nov 2017 - Jan 2023 (5 years 2 months)

Led account-facing production operations and 24x7 monitoring support, prepared RCA reports, and managed stakeholder communication during critical incidents. Supported AWS migration ORT activities and Cassandra rollout initiatives.

Production Operations Monitoring RCA Incident Management AWS Migration Cassandra Grafana Automation CRM Sanity IoT Billing SRE

NL

Software Engineer

Net Connect Pvt. Ltd.

Mar 2017 - Oct 2017 (7 months)

Resolved selfcare application issues and incidents, performed monitoring, troubleshooting, RCA support, and payment reconciliation.

Troubleshooting Monitoring RCA Payment Reconciliation Self Care

VL

Software Engineer Trainee

Vision Impact Info Pvt. Ltd.

Jan 2016 - Aug 2016 (7 months)

Supported software operations, troubleshooting, and SDLC activities.

Software Operations Troubleshooting SDLC

Education

Degrees, certifications, and relevant coursework

GM

G.L. Bajaj College of Technology & Management

Master of Computer Applications, Computer Applications

2014 - 2016

Pursued a Master of Computer Applications (MCA) from G.L. Bajaj College of Technology & Management, affiliated with AKTU, from 2014 to 2016.

Tech stack

Software and tools used professionally

Splunk

Cassandra

Microsoft Teams

Grafana

Linux

AppDynamics

SQL

Dynatrace

Spotfire

Availability

Looking for a job

Location

India

Authorized to work in

Salary expectations

140k+ INR

Job categories

Technical Operations Analyst Business Operations Analyst Production Support Analyst

Skills

L2 Production Support OSS BSS Billing Operations Incident Management Problem Management Root Cause Analysis Monitoring And Observability Release Management Change Management Migration Support Operational Automation SLA Management Grafana Splunk Dynatrace

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