At Gresham Technologies Pvt.Ltd., I supported financial data applications that process, validate, reconcile, and deliver market and reference data to clients. I helped maintain 99.9% system availability and achieved 95%+ SLA compliance while managing 10+ daily incidents and service requests.
I performed root cause analysis and implemented fixes that reduced repeat incidents by about 30%. I also automated monitoring and operational tasks with Shell and Python scripts, saving more than 10 hours of manual effort per week, and supported production releases and disaster recovery activities.
