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Sagar Ghorpade

@sagarghorpade

Application Support Engineer at SCODA [ATOS], resolving production issues across payment processing applications.

At SCODA [ATOS], I provide L2/L3 production support for applications, monitoring system health and investigating issues that affect payment processing.

I analyze application logs, middleware queues, and database queries to find root causes. I also use SQL for data validation and reconciliation, and help implement permanent fixes for recurring issues.

At Tata Consultancy Services (TCS), I supported Barclays applications and card payment flows, including authorization, clearing, and settlement. I managed Jenkins CI/CD pipelines and automated routine support tasks with Bash scripts.

Earlier, I supported telecom products at AKAM Associates and banking applications at Barclays, and handled transaction processing at Mphasis. My work has included incident resolution, batch monitoring, and production support across banking and telecom environments.

Experience

Work history, roles, and key accomplishments

Current

Production Support Analyst

Current

SCODA [ATOS]

Jan 2026 - Present (9 months)

Provided L2/L3 production support for SCODA-based applications, ensuring high availability and system stability in a 24x7 environment. Monitored application health using Splunk/AppDynamics and performed root cause analysis.

Splunk AppDynamics SQL Root Cause Analysis Incident Management Change Management Batch Monitoring API Monitoring Message Queues RCA Server Patching

Senior Application Support Analyst

Tata Consultancy Services

Feb 2023 - Mar 2025 (2 years 1 month)

Supported 20+ applications across 5 business towers (SWIFT, GPP, PHUB, PS, HV) for client Barclays. Resolved 150+ technical incidents monthly via ServiceNow and Jenkins workflows, and performed EOD/SOD checks and weekend deployments.

ServiceNow Jenkins SQL Server BASH CI CD AWS Root Cause Analysis Incident Management Change Management Payments and Transactions Swift GPP PHUB SOD EOD SOP Documentation

Support Executive

AKAM Associates

Sep 2020 - Feb 2023 (2 years 5 months)

Provided L1 and L2 support for internet connectivity and telecom product issues. Logged and resolved incidents using ServiceNow, performed backend diagnostics, and monitored customer escalations to maintain SLA compliance.

ServiceNow Incident Management Troubleshooting SLA Compliance Server Side Diagnostics Telecom Support

Associate Analyst

Barclays

Mar 2018 - Jan 2020 (1 year 10 months)

Supported internal banking applications, monitored batch jobs, and resolved incidents. Handled payment processing for Barclay and Amex cards including transaction monitoring and reconciliations in high-value banking environments.

Batch Monitoring Incident Management Payment Processing Transaction Monitoring Reconciliations Banking Operations SQL

Transaction Processing Officer

Mphasis

Apr 2015 - Jan 2017 (1 year 9 months)

Handled financial transaction processing and backend system operations for banking clients. Gained exposure to large-scale enterprise systems and SLA-driven operations.

Transaction Processing Backend Operations SLA Management Banking Operations