I'm currently providing L3 production support at Alight Solutions for LeavePro and AbsenceConnect, supporting US payroll and workforce absence management operations.
I manage incidents, service requests, changes, data fixes, release coverage, and monitoring while maintaining 98% SLA compliance. I investigate recurring issues through root cause analysis and work with development, QA, and business teams on permanent fixes.
Previously at Pine Labs, I supported payment-processing applications handling more than 1 million daily transactions, built Grafana dashboards that reduced MTTR by 40%, and managed escalations with 99.9% SLA. I've also supported US healthcare ETL pipelines at Innovaccer and payroll systems at PRISM HR.
Across banking, healthcare, FinTech, and payroll environments, I use SQL, SQL Server, PostgreSQL, Azure, AWS, GitHub, Linux, and ITIL practices to validate data, troubleshoot production issues, and keep critical services available.
