Looking for a job

Harsh Trivedi

@harsh98trivedi

Full-Stack Developer building WordPress sites, WooCommerce stores, React frontends, and MERN applications for freelance clients.

India

Message

What I'm looking for

I’m interested in technical roles where I can solve difficult problems, improve customer experience, contribute to open source, and work with teams building reliable software.

For freelance clients, I design, build, and maintain web applications and WordPress sites, including custom themes and plugins, WooCommerce stores, React frontends, and MERN applications. I work with clients from project scoping through delivery.

At Everbridge, I supported the Public Warning platform, investigating technical issues and leading responses to critical incidents. At Acquia, I supported digital asset management and Drupal Cloud environments, troubleshooting customer issues involving metadata, APIs, and CDN configurations.

I started my career building and supporting web applications at Infplus Solutions Private Limited, and I continue to write code and contribute to open source projects. I’m an Organizer at GDG Kanpur, co-founded Kanpur AI, and volunteer at WordCamp events.

Experience

Work history, roles, and key accomplishments

Senior Technical Support Engineer

Everbridge

May 2025 - Jan 2026 (8 months)

At Everbridge, a global leader in Critical Event Management (CEM) and public safety solutions, I contribute to the mission of protecting over 800 million people across more than 20 countries. As a Senior Support Engineer I, I play a pivotal role in ensuring the reliability and efficiency of our Public Warning platform, which empowers governments and organisations to rapidly disseminate critical in

DXP Support Engineer

Acquia

Jan 2025 - May 2025 (4 months)

- Simplify and communicate complex technical concepts to both technical and non-technical audiences, ensuring alignment and actionable decision-making across teams.
- Leverage DOMO for data analysis and reporting, tracking metrics like ticket resolution time, workload distribution, and customer case trends to optimize support efficiency.
- Drive data-driven strategies by translating insights into

Support Engineer

Acquia

Jul 2023 - Mar 2025 (1 year 8 months)

Resolved advanced technical bottlenecks involving metadata schema configuration errors, API delivery failures, and CDN synchronization issues via Salesforce Service Cloud. Managed bug lifecycles in Jira throughout the high-stakes Widen-to-Acquia DAM migration, consistently exceeding CSAT targets. Consulted enterprise clients on complex digital asset workflows, optimizing metadata governance and ta

Technical Support Engineer

Saturday Drive Incorporated

Mar 2022 - Nov 2022 (8 months)

- Resolved complex WordPress technical issues for customers, providing end-to-end support via ZohoDesk (email) and collaborating with developers to escalate/document bugs on GitHub.
- Performed root-cause analysis and manual troubleshooting for plugin conflicts, theme customizations, and performance optimization, ensuring seamless user experiences.
- Delivered high-quality customer service by leve

Support Specialist

Liquid Web

Oct 2021 - Mar 2022 (5 months)

Provided consistent, high-quality technical support for WordPress users across organizational transitions, including LearnDash’s acquisition by LiquidWeb and subsequent integration into the StellarWP ecosystem. Leveraged deep WordPress platform expertise to troubleshoot issues, resolve customer inquiries, and maintain alignment with evolving product updates.

Key Contributions:

- Delivered seamle

Customer Support Specialist

Liquid Web

Sep 2020 - Oct 2021 (1 year 1 month)

- Authored and updated internal and customer-facing documentation for common issues, reducing repeat inquiries and empowering self-service resolutions.
- Advised clients on WordPress best practices, security protocols, and plugin optimization to enhance site performance and user experience.
- Diagnosed and resolved technical conflicts (themes, plugins, hosting) and escalated complex LearnDash rela

Education

Degrees, certifications, and relevant coursework

EC-Council

Ultimate JavaScript Strings

Aug 2026 · Expired Aug 2026

Integrating Generative AI into Business Strategy

Aug 2025

Everbridge

Mass Notification Message Sender Certification

Jul 2025

Outskill

Generative AI Mastermind

Oct 2025

Everbridge

Incident Operator Certification

Aug 2025

Customer Service Foundations

Aug 2025

Everbridge

Incident Administrator Certification

Aug 2025

Codekaro

Javascript Bootcamp

Jul 2023

Dr. Virendra Swarup Institute of Computer Studies, Kanpur

BCA, Computer Science

2018 - 2021

This degree has equipped me with knowledge of software testing, web design, software development and programming, computer networking and computer systems. I am now ready to work in areas related to computer science.