Open to opportunities

Srihari Gorli

@sriharigorli

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Product-oriented SaaS professional with a focus on client success.

India

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What I'm looking for

I am looking for a role that fosters collaboration and innovation, where I can contribute to product development and enhance user experiences.

I am a product-oriented SaaS professional with over 2 years of experience in enhancing B2B and B2C platform experiences. My expertise lies in translating user issues into actionable insights and collaborating with cross-functional teams, including Product, Development, and Quality Assurance. I have a proven track record of resolving client issues effectively, ensuring smooth onboarding, and contributing to feature enhancements through detailed analysis of customer pain points.

At SellersCommerce, I have successfully delivered end-to-end support for clients on a SaaS uniform retail platform, utilizing Freshdesk for ticket management. My hands-on experience with HTML/CSS, DNS/email configuration, and catalog management has allowed me to customize storefronts and improve email deliverability for numerous clients. I am currently expanding my skills in product analytics and SQL, aiming to transition into more product-focused roles where I can leverage my technical knowledge and problem-solving abilities.

Experience

Work history, roles, and key accomplishments

Current

SaaS Support Specialist

Current

SellersCommerce

Jul 2023 - Present (2 years 2 months)

Delivered end-to-end support for B2B/B2C clients on a SaaS uniform retail platform using Freshdesk. Collaborated with Product, Dev, and QA teams to translate user issues into reproducible bugs and enhancement requests.

HTML CSS Freshdesk DNS SPF DKIM Canva Adobe Jira SQL

Education

Degrees, certifications, and relevant coursework

KAKINADA INSTITUTE OF ENGINEERING AND TECHNOLOGY

Bachelor of Technology, Mechanical Engineering

2015 - 2019

Studied Mechanical Engineering, gaining foundational knowledge in design, analysis, and manufacturing processes. Developed problem-solving skills applicable to various technical challenges.