Open to opportunities

B DURGA SHANKAR

@bdurgashankar

Message

I resolve SaaS platform issues across workflows, integrations, billing, and account operations for global users.

India

Message

What I'm looking for

I'm looking to continue resolving complex SaaS support issues, collaborating with product and engineering teams, and improving support workflows for global users.

At Systeme.io, I support creators and business users across chat, email, and calls, resolving platform issues involving login access, domains, email workflows, automations, funnels, websites, and account setup.

I investigate customer-reported bugs by reproducing issues, validating configurations, isolating root causes, and escalating actionable findings to product and engineering teams. I've also resolved email deliverability issues and supported Meta Pixel, Google Analytics, and Zapier configurations.

I use AI tools to speed up troubleshooting and streamline support operations, while training new hires and improving team consistency.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Systeme.io

Dec 2023 - Feb 2026 (2 years 2 months)

Served as the first point of contact for users, handling high-volume support across chat, email, and calls. Troubleshot complex platform issues, resolved email deliverability issues, and collaborated cross-functionally with engineering and product teams.