Open to opportunities

Arnab Mandal

@arnabmandal1

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Software Support Engineer with a passion for front-end development.

India

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What I'm looking for

I am looking for a role that fosters collaboration, encourages growth, and allows me to leverage my technical skills in a dynamic environment.

I am a Software Support Engineer with over 3 years of experience in diagnosing and resolving complex software issues. My expertise lies in troubleshooting APIs and collaborating effectively with cross-functional teams. I am proficient in React.js, Node.js, and MongoDB, and I have a strong passion for front-end development and optimizing application scalability.

Currently, I work as a Product Support Engineer at ResourceDekho, where I deliver advanced technical support and remediation for over 500 software-related issues, maintaining a 95% resolution rate within SLA timelines. I have also spearheaded and mentored a team of Product Support Engineers, ensuring efficient handling of onboarding processes and timely resolution of technical concerns.

Previously, I was a Programmer Analyst Trainee at Cognizant, where I developed, tested, and maintained software applications. I participated in user acceptance tests, identifying and flagging critical bugs, and assisted in creating user documentation that boosted user self-service capabilities by 25%. My educational background includes a B.Tech in Computer Science and Engineering from Lovely Professional University.

Experience

Work history, roles, and key accomplishments

Current

Product Support Engineer

Current

ResourceDekho

Feb 2023 - Present (2 years 4 months)

Delivered advanced technical support for over 500 software-related issues, including API integration and VKYC product challenges, consistently achieving a 95% resolution rate within SLA timelines. Spearheaded and mentored a team of Product Support Engineers, ensuring efficient handling of onboarding processes and timely resolution of technical concerns.

API Integration VKYC Product Support SLA Management Root Cause Analysis Jira Kibana Technical Support Team Leadership

Programmer Analyst Trainee

Cognizant

Aug 2021 - Present (3 years 10 months)

Developed, tested, and maintained software applications according to project requirements, actively participating in coding, debugging, and troubleshooting software issues. Contributed to user acceptance tests for new software releases, identifying over 50 critical bugs and usability issues, and assisted in creating user documentation to boost self-service capabilities by 25%.

Software Development Debugging Troubleshooting User Acceptance Testing Technical Documentation MySQL PostgreSQL Git

Education

Degrees, certifications, and relevant coursework

Lovely Professional University

Bachelor of Technology, Computer Science and Engineering

Completed a Bachelor of Technology degree with a focus on Computer Science and Engineering. Gained foundational knowledge in various computer science principles and practices.