RJRahul Jha
@rahuljha1
Dedicated customer support associate with expertise in fraud analysis.
IndiaWhat I'm looking for
I am a Bachelor of Technology graduate with a strong dedication to customer support and fraud analysis. My professional journey began in 2018, where I honed my skills as a Customer Support Associate at Teleperformance Indore. I excelled in handling customer queries and providing process-related support to newly hired team members, showcasing my ability to adapt and learn quickly.
In my subsequent role at Myntra Design Pvt Ltd, I further developed my expertise as a Subject Matter Expert, where I not only handled customer product-related queries but also supported my teammates in navigating complex situations. My experience at TaskUs India Pvt Ltd as a Customer Support Associate and Fraud Analyst allowed me to delve deeper into backend fraud analysis and prevention, solidifying my commitment to maintaining high standards in customer service.
Experience
Work history, roles, and key accomplishments
Customer Support Associate & Fraud Analyst
TaskUs India Pvt Ltd
Dec 2022 - Present (2 years 6 months)
Handled customer queries and complaints while supporting newly hired teammates. Performed backend fraud analysis and prevention to ensure secure transactions.
Customer Support Associate & Subject Matter Expert
Myntra Design Pvt Ltd
Sep 2019 - Present (5 years 9 months)
Managed customer product-related queries and complaints, providing L2 customer support. Supported newly hired teammates and conducted fraud analysis and prevention.
Customer Support Associate
Teleperformance Indore
Aug 2018 - Present (6 years 10 months)
Addressed customer queries and complaints efficiently. Provided process-related support to newly hired team members, ensuring smooth onboarding.
Education
Degrees, certifications, and relevant coursework
Public School Darbhanga
Senior Secondary Education, General Studies
Grade: 10 CGPA
Completed senior secondary education with a strong academic record.
Jaypee University of Engineering & Technology
Bachelor of Technology, Technology
Grade: 5.7 CGPA
Dedicated and devoted professionally, seeking a responsive job to realize my potential in challenging situations and develop my capabilities.
Seedling Public School
Higher Secondary Education, General Studies
Grade: 76.2%
Completed higher secondary education with a focus on overall academic development.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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