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Thakur Vaibhav Singh

@thakurvaibhavsingh

Curious Mind | Tech-Literate | Always Evolving | Open to Exciting Global Roles

India
Message

What I'm looking for

I am looking for a role that values teamwork and innovation, where I can leverage my skills in fraud analysis and investigation while contributing to a company's growth and success.

I am an experienced professional with over 5 years in corporate environments, specializing in fraud analysis and investigation. My expertise lies in risk mitigation, problem-solving, and enhancing operational efficiency. I have a strong background in customer service and technical support, with a proven ability to train and develop teams.

Currently, I work as a Fraud Analyst at Barclays, where I conduct thorough investigations into potential fraud cases, analyze data and evidence to identify trends and patterns, and develop strategies to improve fraud detection and prevention. My previous roles at Amazon and Concentrix have honed my customer service skills and technical knowledge, allowing me to consistently achieve high customer satisfaction ratings and exceed performance targets.

Experience

Work history, roles, and key accomplishments

AM

Customer Service Associate

Amazon

Jul 2020 - Jan 2021 (6 months)

Managed customer inquiries, provided product information, resolved complaints, and processed orders for North American customers. Achieved Subject Matter Expert (SME) status in the retail department within six months and consistently outperformed monthly objectives.

Education

Degrees, certifications, and relevant coursework

UN

Unknown

Master of Computer Applications, Computer Applications

Currently pursuing a Master of Computer Applications, further specializing in advanced topics within the field. This ongoing education is enhancing skills in complex problem-solving and technical expertise.

UN

Unknown

Bachelor of Computer Applications, Computer Applications

Completed a Bachelor of Computer Applications, gaining foundational knowledge in computer science and applications. This program provided a strong base for understanding various aspects of computing.

Tech stack

Software and tools used professionally

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Thakur Vaibhav Singh - Fraud Analyst - Barclays | Himalayas