Open to opportunities

Thakur Vaibhav Singh

@thakurvaibhavsingh

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Curious Mind | Tech-Literate | Always Evolving | Open to Exciting Global Roles

India

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What I'm looking for

I am looking for a role that values teamwork and innovation, where I can leverage my skills in fraud analysis and investigation while contributing to a company's growth and success.

I am an experienced professional with over 5 years in corporate environments, specializing in fraud analysis and investigation. My expertise lies in risk mitigation, problem-solving, and enhancing operational efficiency. I have a strong background in customer service and technical support, with a proven ability to train and develop teams.

Currently, I work as a Fraud Analyst at Barclays, where I conduct thorough investigations into potential fraud cases, analyze data and evidence to identify trends and patterns, and develop strategies to improve fraud detection and prevention. My previous roles at Amazon and Concentrix have honed my customer service skills and technical knowledge, allowing me to consistently achieve high customer satisfaction ratings and exceed performance targets.

Experience

Work history, roles, and key accomplishments

Current

Fraud Analyst

Current

Barclays

Jul 2024 - Present (1 year)

Conducted thorough investigations into potential fraud cases, analyzing data and evidence to identify trends and patterns. Developed and maintained databases and spreadsheets to track fraud attempts and successes, continuously improving fraud detection and prevention strategies.

Fraud Analysis Fraud Investigation Risk Mitigation Transaction Monitoring Anomaly Detection Python SQL

Customer Service Associate

Amazon

Aug 2021 - Jun 2024 (2 years 10 months)

Handled customer inquiries, provided product information, resolved complaints, and processed orders for North American customers. Assisted customers in resolving fraudulent activity on their accounts, consistently achieving a 95% positive rating on customer service surveys.

Customer Support Active Listening Problem Solving Communication Customer Relationship Management Data Analysis Microsoft Office Suite

Technical Advisor

Concentrix

Feb 2021 - Aug 2021 (6 months)

Assisted international customers with inquiries, provided product information, and resolved issues with their devices. Boosted first-call resolution rates for common technical issues and reduced customer trouble ticket escalations by 40% within six months.

Technical Support Troubleshooting Networking Problem Solving Communication Customer Support

Customer Service Associate

Amazon

Jul 2020 - Jan 2021 (6 months)

Managed customer inquiries, provided product information, resolved complaints, and processed orders for North American customers. Achieved Subject Matter Expert (SME) status in the retail department within six months and consistently outperformed monthly objectives.

Customer Service Order Processing Product Communication Teamwork Time Management

Education

Degrees, certifications, and relevant coursework

Unknown

Master of Computer Applications, Computer Applications

Currently pursuing a Master of Computer Applications, further specializing in advanced topics within the field. This ongoing education is enhancing skills in complex problem-solving and technical expertise.

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Bachelor of Computer Applications, Computer Applications

Completed a Bachelor of Computer Applications, gaining foundational knowledge in computer science and applications. This program provided a strong base for understanding various aspects of computing.