Rahmah Devi Aninda
@rahmahdevianinda
Dedicated customer service representative with over three years of experience.
IndonesiaWhat I'm looking for
I am a dedicated Customer Service Representative with over three years of experience, specializing in the field of Foreign Domestic Helpers. My journey has been marked by a commitment to problem-solving and delivering exceptional service. Currently, I work remotely for HelperFirst in Sai Kung, Hong Kong, where I handle over 90 chats and calls daily, assisting customers with signing up, setting up interviews, and processing contracts and visas. My efforts have resulted in a remarkable 98% customer satisfaction rate.
In my previous role at Vorus Ecommerce Enabler & Fulfilment, I managed communications and cultivated relationships with media and KOLs, contributing to successful campaigns that generated over 1000 orders in just one week. I am passionate about creating content that resonates with customers and drives engagement. My educational background in Social Science from State Islamic University Walisongo Semarang has equipped me with the skills necessary to thrive in dynamic environments.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
HelperFirst
Oct 2021 - Present (3 years 8 months)
Dedicated Customer Service Representative with over three years of experience in managing customer interactions, resolving issues, and improving satisfaction. Skilled in handling high volumes of chats and calls, facilitating contracts, and enhancing customer engagement through social media.
Customer Service and KOL Specialist
Vorus Ecommerce Enabler & Fulfilment
Sep 2020 - Sep 2021 (1 year)
Experienced in customer service and relationship management, handling daily communications and data retrieval. Collaborated with media and KOLs to drive successful marketing campaigns, achieving significant sales growth in a short period.
Education
Degrees, certifications, and relevant coursework
State Islamic University Walisongo Semarang
Bachelor of Social, Customer Service
2015 - 2022
Grade: 3.42
Bachelor of Social degree with a GPA of 3.42 out of 4. Engaged in various customer service roles and developed skills in problem-solving and social media marketing.
Ministry of Manpower of Indonesian Republic
Vocational Training, Office Administration
2020 - 2021
Completed vocational training in Office Administrative, focusing on customer service and communication skills.
Availability
Location
IndonesiaAuthorized to work in
Job categories
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