Odeymis Torres Pérez
@odeymistorresprez
I resolve bilingual customer issues across aviation, call center, and education environments.
QatarWhat I'm looking for
I supported passengers at Hamad International Airport during the FIFA World Cup 2022, resolving service disruptions, special requests, and complaint escalations while coordinating with Ground Services, Baggage, Immigration, and supervisory teams.
I've also managed high-volume bilingual call center cases involving billing, technical concerns, and service issues, and led daily administration and customer communication for an art school in Doha. I bring fluent Spanish and English communication, accurate case documentation, CRM and ticketing proficiency, and a calm, solution-first approach to remote customer support.
Experience
Work history, roles, and key accomplishments
Art School Manager
Music & Atelier
Jan 2023 - Dec 2023 (11 months)
Managed daily administrative operations, scheduling, and customer communication for parents and students. Resolved conflicts, provided personalized support, and managed service feedback.
Customer Service Agent
Hamad International Airport
Jan 2022 - Dec 2022 (11 months)
Supported passengers and event attendees across major airport touchpoints, ensuring seamless travel experiences. Managed customer inquiries, service disruptions, special requests, and complaint escalations.
Call Center Agent
Customer Support Division
Jan 2020 - Dec 2021 (1 year 11 months)
Handled high-volume calls addressing billing, service issues, technical concerns, and complaints. Investigated cases, gathered data, and provided tailored resolutions within strict SLAs and quality metrics.
International Arts & Performance Career
Leadership & Coordination
Jan 1998 - Dec 2020 (22 years 11 months)
Managed teams, coordinated international tours, and liaised with global production partners. Supervised training programs and coached diverse groups across multicultural environments.
Education
Degrees, certifications, and relevant coursework
University of Arts of Cuba (ISA)
Bachelor's Degree, Dance Art & Contemporary Dance
Bachelor's Degree in Dance Art & Contemporary Dance from the University of Arts of Cuba (ISA).
National School of Art (ENA)
Gold Title, Modern & Folk Dance
Gold Title in Modern & Folk Dance from the National School of Art (ENA).
Tech stack
Software and tools used professionally
Availability
Location
QatarAuthorized to work in
Job categories
Skills
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