Abusufiyan Shaikh
@abusufiyanshaikh
Dedicated customer service professional with extensive sales experience.
QatarWhat I'm looking for
I am a dedicated and experienced Sales Professional with over five years in customer service. My expertise lies in streamlining operations to enhance efficiency and effectiveness, ensuring that customer queries are addressed promptly and effectively. I have a strong passion for delivering excellent customer service, ready to bring my proven skills to a banking environment.
Currently, I work as a Customer Service Representative at Starlink Qatar (Ooredoo Qatar), where I handle inbound calls and manage customer applications using various CRM systems. My previous roles in sales and marketing have equipped me with strong financial and communication skills, enabling me to excel in business development and project coordination.
With a Bachelor of Commerce in Business Administration and Finance, I am multilingual and proficient in several software applications. I am enthusiastic about improving workplace dynamics and fostering a positive environment for both clients and colleagues.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Starlink Qatar (Ooredoo Qatar)
May 2020 - Present (5 years 3 months)
Handled inbound calls and customer applications using CRM - SEIBEL, MMAPI, KNOWMAX, and CFMS. Resolved withdrawal difficulties, ATM card issues, and transaction problems, coordinating with TL and providing fraud-related support.
Sales and Marketing Specialist
Athul Associates
Feb 2020 - May 2022 (2 years 3 months)
Demonstrated strong financial and detail-oriented communication skills, providing tendering and bidding support. Conducted on-site consultations, managed project coordination, and handled trading and cost control.
Sr. Sales Executive
Bright One Contracting
Mar 2018 - Nov 2019 (1 year 8 months)
Managed inventory reports and conducted site visits, providing on-field support. Controlled project expenses and acted as a work coordinator.
Sales Representative
Brisk Contracting
Oct 2016 - Dec 2017 (1 year 2 months)
Managed sales activities and project management, providing client support. Acted as a product presenter and handled on-field functioning.
Education
Degrees, certifications, and relevant coursework
Rabindranath Tagore University
Bachelor of Commerce, Business Administration and Finance
Completed a Bachelor of Commerce degree with a focus on Business Administration and Finance. Gained foundational knowledge in business principles and financial management.
Shantiniketan Indian School
Higher Secondary Certificate, General Studies
Obtained a Higher Secondary Certificate from the CBSE Board. Developed a strong academic foundation during this period.
St. Anthony's High School
Secondary School Certificate, General Studies
Achieved a Secondary School Certificate from the MSBSSE Board. Completed foundational education at this institution.
Availability
Location
QatarAuthorized to work in
Job categories
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