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Widad El Alami

@widadelalami

I am a customer-focused quality assurance and retail support specialist driving service excellence.

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What I'm looking for

I seek a customer-facing role in quality assurance, retail supervision or support where I can coach teams, improve processes, and apply CRM and digital-marketing skills within an international, service-oriented company.

I am a results-driven retail supervisor and quality-support professional with hands-on experience improving customer satisfaction and operational efficiency across travel retail and outsourced contact center environments.

As a Boutique Supervisor I oversee store operations, manage staff, train teams on service excellence, and coordinate retail events to serve international customers. Previously I served as a Quality Assurance coach and subject-matter expert where I audited processes, led calibration meetings, and created training materials to close performance gaps.

I bring a practical mix of CRM and digital-marketing know-how, strong coaching skills and a commitment to continuous improvement; I seek roles where I can raise service standards, streamline processes and develop teams.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

HubSpot Academy logoHA

HubSpot Academy

Certificate in Social Media Marketing, Social Media Marketing

Completed a Social Media Marketing certificate from HubSpot Academy in 2025.

Hassan II University Casablanca logoHC

Hassan II University Casablanca

Bachelor of Arts, English Literature and Linguistics

Completed a Bachelor of Arts in English Literature and Linguistics at Hassan II University Casablanca, graduating in 2021.

AC

Achorouk

Baccalaureate, Economic Sciences

Obtained the Baccalaureate in Economic Sciences in 2018 from Achorouk in Morocco.

Tech stack

Software and tools used professionally

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Widad El Alami - Boutique Supervisor - Qatar Duty Free | Himalayas