Rahma Aden Hassan
@rahmaadenhassan
I resolve bilingual customer issues and improve digital service quality.
FranceWhat I'm looking for
At RWS Moravia, I moderate multilingual user-generated content and provide quality assurance for AI-powered customer service tools, helping improve response accuracy and customer satisfaction.
I've spent more than 10 years supporting people across technical, educational, and digital environments. At the University of Montréal, I delivered bilingual technical support, introduced protocols that reduced response times by 30%, and created troubleshooting guides that helped students resolve common issues independently.
As an independent educational consultant, I built trusted relationships through clear communication, tailored support, and regular progress updates. I bring a customer-first, detail-oriented approach to content quality, issue resolution, and English/French communication.
Experience
Work history, roles, and key accomplishments
Content Moderator / Quality Assurance Specialist
RWS Moravia
Mar 2024 - Present (2 years 5 months)
Review and moderate user-generated content across multiple platforms, ensuring compliance with community guidelines and quality standards. Provide quality assurance for AI-powered customer service tools and manage multilingual content workflows in English and French.
Education
Degrees, certifications, and relevant coursework
University of Montréal
Bachelor of Arts and Sciences, Economics and Political Science
2009 - 2011
Pursued a Bachelor of Arts and Sciences with a focus on Economics and Political Science.
Tech stack
Software and tools used professionally
Availability
Location
FranceAuthorized to work in
Job categories
Skills
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