Mouelhi Mohamed
@mouelhimohamed
Bilingual QA and customer support expert delivering reliable remote solutions for SaaS and fintech.
FranceWhat I'm looking for
I am a motivated, detail-oriented QA and customer support professional with 8+ years of experience in telecom, fintech, and SaaS environments. I lead support quality operations, conduct manual and automated testing, troubleshoot technical issues, and collaborate with developers to improve product quality and user satisfaction.
I provide bilingual (FR/EN) remote customer assistance, have managed and coached support teams to meet global standards, and use tools like Freshdesk and Jira to track feedback and document QA workflows. I am open to part-time, freelance, or remote roles and adapt quickly to dynamic startup environments.
Experience
Work history, roles, and key accomplishments
QA Engineer
French Tech Startup
Jan 2021 - Present (4 years 9 months)
Conduct manual and automated tests to ensure product quality and user satisfaction, collaborated with developers to resolve defects and improve workflows, and provided bilingual (FR/EN) customer assistance for critical issues.
TRManaged quality audits and led a team of support agents for the PayPal Canada project, delivered training to improve first-contact resolution and ensured compliance with PayPal global support standards.
Technical Support Advisor
Stream Global Services
Jan 2012 - Jan 2016 (4 years)
Provided remote technical assistance for SFR customers on internet and telecom troubleshooting, documented recurring issues, and contributed to improving knowledge base articles.
Education
Degrees, certifications, and relevant coursework
Higher Institute of Computer Science (ISI)
Bachelor’s Degree, Computer Systems and Software Engineering
Completed a Bachelor’s degree in Computer Systems and Software Engineering with focus on systems and software engineering principles.
Availability
Location
FranceAuthorized to work in
Job categories
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