Kashif Khan
@kashifkhan3
Technical Support Engineer with expertise in troubleshooting and system integrations.
What I'm looking for
I am a Technical Support Engineer with over 3 years of experience in troubleshooting, system integrations, and software support. My journey has equipped me with a robust skill set in SQL, Python, R, and APIs, enabling me to diagnose and resolve complex technical issues effectively. I thrive on analyzing system performance and optimizing infrastructure to enhance operational efficiency.
Currently, I work as a Customer Success Consultant at Gomocha BV, where I provide in-depth troubleshooting and technical support for enterprise applications. My role involves collaborating with development and infrastructure teams to resolve escalated technical problems and ensuring seamless operations through effective system configurations. My previous experience as a Senior Technical Support Specialist at Routeware, Inc. further honed my skills in diagnosing software and database-related issues, allowing me to contribute significantly to client satisfaction and system stability.
Experience
Work history, roles, and key accomplishments
Customer Success Consultant
Gomocha BV
Jun 2024 - Present (11 months)
Provide in-depth troubleshooting and technical support for enterprise applications and system integrations. Utilize SQL, APIs, and system logs to diagnose issues and optimize system performance.
Senior Technical Support Specialist
Routeware, Inc.
Aug 2023 - Apr 2024 (8 months)
Diagnosed and resolved complex software and database-related issues for enterprise clients. Assisted in API integrations and developed SQL scripts to monitor system performance.
Technical Support Engineer
Geekinn (Pvt) Ltd.
Jan 2021 - Aug 2023 (2 years 7 months)
Provided frontline support for system diagnostics, performance tuning, and issue resolution. Conducted database troubleshooting using SQL and created documentation to streamline processes.
Education
Degrees, certifications, and relevant coursework
Virtual University of Pakistan
Bachelor's, Business & Information Technology
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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