Samer Samha

I am a motivated and multilingual professional fluent in Arabic, English, and intermediate Japanese, eager to launch my career in customer service. My strong communication skills and cultural sensitivity enable me to connect with people from diverse backgrounds. Although I am new to the field, I possess a proactive mindset and a quick learning ability, which are essential for delivering excellent customer support.

During my time at Extensya, I provided front-line support to clients, ensuring high satisfaction through prompt problem resolution and clear communication. I streamlined reporting and documentation processes, resulting in faster response times and better customer tracking. My professionalism and empathy were recognized as I consistently exceeded performance targets in a fast-paced environment.

In addition to my work experience, I volunteered at the Embassy of Japan in Jordan, where I assisted in organizing a cultural exhibition that attracted over 500 visitors. This experience enhanced my relationship-building skills and allowed me to contribute to cross-cultural understanding. I am ready to contribute to a team-focused environment and grow within a company by applying my language skills and dedication to service excellence.