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Radwan Tamimi

@radwantamimi

Customer Service Representative at JAMAL-EDDIN EST. who supported international clients and maintained 95% CRM data-entry accuracy.

Jordan

Message

What I'm looking for

I’m eager to contribute to a dynamic call center team, support customer satisfaction, and meet performance targets.

At JAMAL-EDDIN EST., I answered calls, emails, and live inquiries from international clients, providing customer support in English. I maintained a 95% accuracy rate when entering and updating customer data in the company’s CRM system.

I resolved customer complaints and provided technical and product-related assistance. I also competed in the Applied Science Private University Translator Contest and hold ESOL and Duolingo English Test certificates at CEFR B2.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Jamal-Eddin Est.

Jun 2021 - Sep 2025 (4 years 3 months)

Delivered professional customer service by answering calls, emails, and live inquiries from international clients. Maintained a 95% accuracy rate in data entry and resolved complaints efficiently.

CRM Salesforce Zendesk Technical Troubleshooting Conflict Resolution Multitasking Active Listening Empathy

Education

Degrees, certifications, and relevant coursework

Tariq bin Ziyad school

Baccalaureate Degree, General

Grade: 60%

Activities and societies: Actively participated in academic and extracurricular activities. Competed in the Applied Science Private University Translator Contest, demonstrating strong English and translation skills.

Completed Baccalaureate Degree with a grade of 60%. Actively participated in academic and extracurricular activities, and competed in the Applied Science Private University Translator Contest.