Open to opportunities

zaid alrisheh User

@zaidalrishehuser

Message

Economics graduate seeking to enhance skills in customer care.

Jordan

Message

What I'm looking for

I am looking for a role that allows me to grow my skills and contribute to a team's success.

I am an economics graduate from the University of Jordan, passionate about applying my knowledge in a practical setting. My experience as a Customer Care Agent at Extensya Company has equipped me with strong communication skills and the ability to manage customer complaints effectively. I thrive in fast-paced environments and am dedicated to providing excellent service.

In addition to my role at Extensya, I have experience as a cashier, where I honed my skills in handling transactions and maintaining accurate records. I am eager to contribute my skills and knowledge to an organization that values growth and development.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Agent

Current

Extensya Company

Mar 2023 - Present (2 years 3 months)

As a Customer Care Agent, I communicate with customers through various channels, manage and resolve complaints, and provide solutions in a high-pressure environment. I also demonstrate flexibility in shift scheduling to meet organizational needs.

Customer Communications Time Management Problem Solving Flexibility MS Office

Cashier

Mini Market

Mar 2019 - Mar 2020 (11 months)

As a Cashier, I was responsible for receiving payments, issuing receipts, and maintaining accurate records of cash and credit transactions. I also assisted with gift-wrapping and customer service.

Customer Service Payment Processing