zaid alrisheh User
@zaidalrishehuser
Economics graduate seeking to enhance skills in customer care.
What I'm looking for
I am an economics graduate from the University of Jordan, passionate about applying my knowledge in a practical setting. My experience as a Customer Care Agent at Extensya Company has equipped me with strong communication skills and the ability to manage customer complaints effectively. I thrive in fast-paced environments and am dedicated to providing excellent service.
In addition to my role at Extensya, I have experience as a cashier, where I honed my skills in handling transactions and maintaining accurate records. I am eager to contribute my skills and knowledge to an organization that values growth and development.
Experience
Work history, roles, and key accomplishments
Customer Care Agent
Extensya Company
Mar 2023 - Present (2 years 3 months)
As a Customer Care Agent, I communicate with customers through various channels, manage and resolve complaints, and provide solutions in a high-pressure environment. I also demonstrate flexibility in shift scheduling to meet organizational needs.
Cashier
Mini Market
Mar 2019 - Mar 2020 (11 months)
As a Cashier, I was responsible for receiving payments, issuing receipts, and maintaining accurate records of cash and credit transactions. I also assisted with gift-wrapping and customer service.
Education
Degrees, certifications, and relevant coursework
University of Jordan
Bachelor’s Degree, Business Economics
2015 - 2021
Bachelor’s Degree in Business Economics from the Faculty of Business, focusing on economic theories, market analysis, and financial principles.
Sweileh High School
High School Degree, Information Technology
2014 - 2015
High School Degree with a focus on Information Technology, covering essential IT skills and knowledge.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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