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Raghubir Saraf

@raghubirsaraf

Operations professional at KAIPOD LEARNING who analyzed data across five markets to support decisions.

At KAIPOD LEARNING, I coordinate a six-member global team, maintain operational records, and analyze data across five markets to support operational decisions.

At MEDICARE, I coordinated records across multiple locations, worked with suppliers and vendors, and helped coordinate initiatives across organizations. Earlier, I supported customer inquiries and Salesforce records at OPENHOUSE and contributed to sales and marketing analysis at GLAXOSMITHKLINE (GSK).

Experience

Work history, roles, and key accomplishments

Current

Strategy & Operations Manager

Current

Kaipod Learning

Nov 2025 - Present (11 months)

Coordinated a 6-member global team across workstreams, monitoring priorities, deadlines, and action items. Maintained operational records and analyzed data across 5 markets to support decision-making.

Data Analysis Reporting Project Coordination Documentation Process Improvement Cross Functional Collaboration

Research Assistant | Strategy Consultant

Smith School of Business, Queen's University

May 2024 - Aug 2024 (3 months)

Managed multiple workstreams, coordinating stakeholder requirements, meetings, and deliverables. Prepared reports and recommendations for senior BCG executives and CICP stakeholders.

Project Coordination Documentation Reporting Stakeholder Management Presentation Skills

Operations Coordinator

Medicare

Sep 2021 - Jul 2023 (1 year 10 months)

Managed operational records across 5-7 locations, supporting accurate documentation and expense tracking. Maintained relationships with 50+ suppliers, renegotiating contracts and reducing costs by 7%.

Vendor Management Contract Negotiation Expense Tracking Reporting Documentation

Sales Development Representative

Openhouse

Sep 2021 - Apr 2022 (7 months)

Handled 60-80 daily customer inquiries, resolving questions and coordinating follow-ups. Maintained 200+ customer records in Salesforce and conducted 5,000+ customer interactions.

Salesforce Customer Support Data Entry Communication Skills Time Management

Management Trainee – Strategy & Operations

Medicare

Oct 2019 - Aug 2021 (1 year 10 months)

Maintained operational documentation and coordinated teams for NABL and NABH accreditations. Led execution of 30,000+ COVID-19 vaccinations and analyzed pricing to improve revenue by 19%.

Operations Management Data Analysis Process Improvement Project Coordination Documentation

Intern – Sales & Marketing

GlaxoSmithKline (GSK)

Jun 2019 - Sep 2019 (3 months)

Supported sales and marketing campaigns for 4 FMCG products, improving brand awareness. Analyzed performance data across 280+ distributor programs and prepared insights for Eastern HQ.

Marketing Sales Data Analysis Reporting Communication Skills

Education

Degrees, certifications, and relevant coursework

Queen's University, Smith School of Business

Master of International Business, International Business

2023 - 2025

Pursued a Master of International Business from Queen's University and a Master's in Management from ESSEC Business School, completing the program in November 2025.