Open to opportunities

Ashima Chopra

@ashimachopra

Message

MBA operations leader driving process improvement and stakeholder success.

Canada

Message

What I'm looking for

I seek a role where I can lead operations/programs, improve processes, train teams, and manage stakeholder relationships in a collaborative, impact-driven environment.

I am an MBA-trained operations and program coordinator with eight years' experience across higher education, IP/LegalTech, and government projects.

I lead stakeholder and client engagement, run programs end-to-end, and design workflows and SOPs that improve efficiency and quality; notable outcomes include a 30% process efficiency gain, +46% retention, and a 100% Project Quality Award.

My strengths include training and facilitation, records and database management, risk and compliance, and event coordination, supported by hands-on use of Salesforce, Google Analytics, VIU Learn, Anaqua, Diams iQ and other tools.

I prioritize clear communication, measurable improvements, and scalable processes that help teams deliver consistent service and grow program impact.

Experience

Work history, roles, and key accomplishments

Current

Coordinator, International Mobility

Current

Vancouver Island University

Aug 2024 - Present (1 year 2 months)

Designed pre-departure training and compliance modules and led training for 40+ students, managed inbound/outbound exchange student database, and drove process improvements that increased international exchange efficiency by 30%.

& Compliance Database Management Process Improvement Stakeholder Management Partner Relations Project Coordination CRM

International Marketing Intern

Vancouver Island University

Jan 2024 - Apr 2024 (3 months)

Implemented AI-driven automation to boost marketing output, coordinated events and tours, and improved digital campaign efficiency by 30% through analytics and CRM insights while maintaining 95% prospective student satisfaction.

Marketing Automation Google Analytics CRM Event Coordination Email Communication Campaign Optimization Cross Functional Collaboration AI Tools

Senior IP Analyst

Anaqua

Mar 2020 - Apr 2022 (2 years 1 month)

Managed six high-value client accounts and directed 60+ patent cases daily, reducing internal errors by 41% through QA processes and cutting new analyst ramp-up time by 25% via training programs.

Quality Assurance Account Management Risk Management Process Improvement Anaqua)

IP Analyst

CPA Global

Mar 2016 - Dec 2019 (3 years 9 months)

Maintained high-value client relationships leading to 25% higher retention and improved monthly productivity and quality (110% and 120% respectively) while reducing internal errors by 37% in patent processes.

Process Improvement Quality Control Data Analysis Records Management Stakeholder Management

Customer Relationship Specialist

Ministry of External Affairs

Sep 2014 - Mar 2016 (1 year 6 months)

Supported a large-scale passport services program (CAD $12B), optimized processing to cut turnaround ~25%, and managed 100+ VIP/diplomatic cases with rigorous verification and service standards.

Customer Service Process Optimization & Compliance Cash Handling Data Verification Program Support