Ashima Chopra

Designed pre-departure training and compliance modules and led training for 40+ students, managed inbound/outbound exchange student database, and drove process improvements that increased international exchange efficiency by 30%.

Implemented AI-driven automation to boost marketing output, coordinated events and tours, and improved digital campaign efficiency by 30% through analytics and CRM insights while maintaining 95% prospective student satisfaction.

Managed six high-value client accounts and directed 60+ patent cases daily, reducing internal errors by 41% through QA processes and cutting new analyst ramp-up time by 25% via training programs.

Maintained high-value client relationships leading to 25% higher retention and improved monthly productivity and quality (110% and 120% respectively) while reducing internal errors by 37% in patent processes.

Supported a large-scale passport services program (CAD $12B), optimized processing to cut turnaround ~25%, and managed 100+ VIP/diplomatic cases with rigorous verification and service standards.

Activities and societies: Director at Large, VIUSU; co-designed a soft-skill SaaS concept; launched 'The Curious Explorer' AI newsletter

Completed a Master of Business Administration focusing on program and operations management, process improvement, and stakeholder engagement.

Earned a Bachelor of Business Administration (B.Com) with coursework in business fundamentals and commerce-related subjects.